About

Local BBB:

BBB of Eastern & Southwest Missouri & Southern Illinois

BBB File Opened:

1/18/2012

Business Started:

9/14/2007

Business Started Locally:

9/14/2007

Business Incorporated:

9/14/2007

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Robert Schield, Owner

Jami Schield, Owner

Additional Information

Refund and Exchange Policy

3 REASONS FOR RETURNS:
1. Defective item.
2. Wrong item received.
3. Departmental policy that prevents use of the camera.

*All returns must be authorized. *
To receive authorization for a return, you must contact customer service at [email protected] to obtain a Return Authorization number known as an RA #. Upon approval, an RA form will be emailed which must be completed in full and returned with item(s). All returns that are not exchanged for another item can be refunded only within 14 days of the original purchase date and refund is subject to a 15% restocking fee and the item MUST be UNUSED / NOT DAMAGED and in the ORIGINAL box. If the requested items are not in stock by the time we process your RA, your credit card will be refunded for the value of the items returned to our warehouse to avoid further delay on your request (in which case the 15% restocking fee will be waived).

Once you receive your RA #, you must ship the item(s) back within 7 business days to receive an exchange or the RA # will become null and void. You will be responsible for the return shipping costs. We do not refund shipping costs on returns and or exchanges. Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.
ALL Fire Helmet Cameras™ are covered under the "Fire Cam Damage" warranty throughout the warranty period. If your camera's components accidentally get damaged in a fire, you are covered for a FREE replacement. This warranty ONLY applies to customers who purchase directly from Fire Cam unless a distributor of Fire Cam otherwise specifies. Fire Cam products are not recommended for concrete training towers or flashover chambers where it could sustain high temps for long periods of time and this warranty will not apply to repeated abuse of the product. We are the ONLY Fire Helmet Camera™ manufacturer and the ONLY company that offers this type of warranty. 

Business Categories

Video Equipment Manufacturers, Security Cameras, Surveillance Equipment, Police Equipment, Fire Department Equipment, Video Equipment Repair, Drone Sales, Video Equipment Parts, Video Equipment Rentals