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Review fromJeff N
Date: 02/21/2024
Are you worried about paying way too much for an HVAC repair?We called L&H because our furnace stopped working. It's not the first time we called L&H--we've used them before when we had issues with our furnace (our furnace is 27 years old but in excellent shape because we keep it well maintained.)We received a call back and were told that they couldn't find parts for a furnace that old and we would need to replace the entire furnace for approximately $5500. That was for a single stage ********* furnace. It would be more if we wanted to put in a two-stage furnace like the one we currently have.We called another shop for a second opinion and they came out and found some heater vents that were blocked, pushed a button to reset a circuit breaker on a blower fan (that we bought from L&H about 5 years ago!) and the problem was fixed. Total cost $80.The second repairman recommended we replace a flame sensor because it was slightly loose, but that wasn't a critical problem. He also said parts are readily available and ordered it for us to replace later. This is one of the parts ***** said was no longer available.We received a bill for about $200 from *****. I called and spoke with them about what had transpired hoping they would (obviously!) waive the bill they sent us. They said they would take $50.00 off the bill and could not explain why they wanted to sell us a $5500 furnace instead of just pushing the circuit breaker button on the blower motor they sold us about 5 years ago.Even more amazing? L&H denied trying to sell us a new furnace. I repeated back the quote they gave us along with the brand name (*********) and they STILL denied ever telling us we needed a new furnace.So, my experience with ***** was they tried to charge us $5500 while their competition charged $80 for the repair.Obviously we don't recommend them and have taken them off our preferred vendor list.Caveat Emptor!
L & H Services, Inc.
Date: 07/24/2024
The employee who was at your home was at fault for the misdiagnosis and parts. He no longer works for us. The quote given was a ballpark figure from our office as you asked for a ballpark, There is so much that has been misconstrued, and we apologize. It is tough finding quality employees. We have already learned from this and have improved upon by finding more experienced employees and not giving quotes over the phone.
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