Complaints
This profile includes complaints for ALDI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 233 total complaints in the last 3 years.
- 80 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23315085
I am rejecting this response because: while customer service reached out - the situation was not settled, as further investigation is required in Aldis end. **************** *** informed me that they will do further research on this case. So, technically, this matter is not resolved yet.
Sincerely,
****** *******
Business Response
Date: 05/13/2025
ALDI **************** called customer and was able to reach customer. The customer was assisted with their concern on 5/12/2025 and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Business Response
Date: 05/12/2025
ALDI **************** called customer on 5/12/25 and was able to reach customer. The customer was assisted with their concern on 5/12/2025 and requires no further follow up. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Initial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 9, 2025 I ordered my groceries for delivery. I live in a food desert and have no car; Aldi is my ONLY reasonable alternative. The total was $82.45, to be delivered by ****** about 10am I got an email: "The reason for your cancellation is Error message: ETA option hold has expired.. Meta key: service_option_hold_id". So when I go back to the website to investigate, my only means of getting my groceries is to spend another $82.45, or wait 10 business days for my refund?!?! I'm on a fixed income. Groceries cost more now. So not only do I not have the food, the money to buy the food is tied up FOR 10 DAYS!!!They attempted to "fix it" by giving me a call to explain what I already knew. This is not the first time this has happened, which is why I'm speaking up now. The claims are that Aldi is saving customers money by doing this and that. However, consider the resources and time it takes to cancel an order than just putting the order in a later time slot. The way Aldi does business is ridiculous. They need to do better. I can't be the only person with this complaint. Think I'll take it to social media and see what others think.Business Response
Date: 05/15/2025
ALDI **************** attempted to contact this customer by phone and via email on 5/12/2025. However, we have not received any contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Initial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23308336
I am rejecting this response because: i DID email Aldi back after receiving their phone call and they didnt expedite returning my almost $300 back to me despite my complaints.
Sincerely,
**** ******Business Response
Date: 05/15/2025
ALDI **************** attempted to contact this customer by phone - left a voicemail and via email on 5/12/2025. However, we have not received any contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Customer Answer
Date: 05/16/2025
Complaint: 23308336
I am rejecting this response because:
Aldi finally gave me my money back but the point was it took them a week so I couldn't touch my money for a week. Please tell them to change their policy they can't hold people's money like that when the customer has received no food!Sincerely,
**** ******Business Response
Date: 05/15/2025
ALDI **************** attempted to contact this customer by phone - left a voicemail and via email on 5/12/2025. However, we have not received any contact from the customer. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23296880
I am rejecting this response because:No one answers the phone at *****, the operators forward me to **** ***** and it is just a voicemail. I have already left several voicemails and sent a snail mail letter, all with no response.
Sincerely,
********* *****Business Response
Date: 05/08/2025
ALDI **************** has read, reviewed and forwarded the customer's concern to our insurance company, *****, for further handling. Should the customer require additional assistance or have additional questions regarding their claim, we advise the customer to reach out to ***** directly at **************.Business Response
Date: 05/14/2025
ALDI **************** forwarded the customer's concerns to our insurance company, *****, for further handling. A representative from ***** has attempted to call this customer numerous times and has left voicemails but has been unable to connect with her. Should the customer need assistance we recommend for the customer to reach out to CCMSI directly at **************. ALDI **************** considers this matter to be closed.Initial Complaint
Date:05/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Business Response
Date: 05/16/2025
ALDI **************** attempted to contact this customer via phone on May 16, 2025 but was unable to speak with them. A voicemail was left requesting a call back when possible. If this concern requires additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Initial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB, I am writing to file a formal complaint against Aldi, located at ******************************************, regarding a series of extremely unpleasant shopping experiences I've had with one of their cashiers. I have been a loyal customer of this store for over three years and have generally had positive experiences, appreciating the affordable products and services it offers. However, I have encountered three highly dissatisfying incidents, all involving the same cashier. On each occasion when this particular cashier was handling my checkout, he deliberately created difficulties. For instance, when I had my shopping bag ready and placed it near the counter for him to conveniently pack the items, he would intentionally put the purchased goods into the lower shopping cart instead, solely for his own convenience. He showed no regard for the customer experience, forcing me to take each item out of the shopping cart and transfer them into my bag after completing the payment. My purchases were never excessive in quantity, and if the weighing scale was accessible, he could easily have placed the items directly into my bag after scanning and processing the payment. This approach would have been more convenient for both me as the customer and the people waiting in line behind me. These repeated actions clearly demonstrate that this cashier is unfit for his position. I am submitting this complaint with the sincere hope that Aldi's management will take this matter seriously and focus on improving the overall shopping experience. With the increasing number of customers visiting the store, the current shopping experience has noticeably declined. I have attached relevant transaction details for your reference, including a purchase made on Friday, May 2, 2025, with a transaction amount of $56.14which is still pending. I trust that the BBB will assist me in resolving this issue and ensuring that Aldi addresses my concerns appropriately. Thank you.Business Response
Date: 05/07/2025
ALDI **************** attempted to contact the customer via phone on May 5, 2025, but we were unable to speak with them. We were not able to leave a voicemail due to the mailbox not being set up; however, we sent an email requesting a call back when possible. Unfortunately, at this time, we have not received a call back. Should the customer require additional assistance regarding this concern, we kindly ask that the customer contact us at **************, we are available Monday through Friday between the hours of 9:00 AM and 8:00 PM ESTInitial Complaint
Date:04/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 23237346
I am rejecting this response because: 50$ credit does not replace my microwave that was ruined by YOUR product!!! 50$ credit does not replace my microwave. $50 does not even begin to justify the damage that was caused!
Sincerely,
***** ****Business Response
Date: 04/23/2025
ALDI **************** spoke with the customer on 04/17/2025 & 04/23/2025. The customer's concern has been routed to the appropriate department. However, because pertinent items have been disposed of, there are no further actions that can be taken. Should the customer need any additional assistance, we ask that the customer contact us at *************, Monday - Friday between the hours of 9:00 AM and 8:00 PM EST.Business Response
Date: 04/25/2025
ALDI **************** spoke with the customer on April 17, 2025, and on April 23, 2025. During the most recent call with the customer on April 23, 2025, the customer was informed that due to them not having any remains of the product or the packaging, the supplier could not investigate; therefore, their request for additional compensation could not be forwarded to the products supplier. As a goodwill gesture, we offered a $50 ALDI electronic gift card, which the customer rejected. ********************** **************** considers this matter to be closed.Customer Answer
Date: 04/28/2025
Complaint: 23237346
I am rejecting this response because:the product caught my microwave and packaging on fire!! How am I supposed to provide information off a package that caught fire? Clearly asking the impossible and not taking accountability for their actions or their products. 50$???? What does 50$ justify??? Would 50$ replace a microwave? No would 50$ replace my house if I hadnt acted quickly to putting the fire out? No I also asked for a call back from a manager and NO ONE has reached out to me for a company to take this as a serious matter $50 does not justify a serious matter.
Sincerely,
***** ****
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