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Business Profile

Hearing Assistive Devices

Connect Hearing, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Connect Hearing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Connect Hearing, Inc. has 345 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Connect Hearing, Inc.

      750 N Commons Dr Ste 200 Aurora, IL 60504

      BBB accredited business seal

    • Connect Hearing, Inc.

      1413 Sadler Rd # 12A Fernandina Beach, FL 32034-4466

    • Connect Hearing, Inc.

      200 CBL Drive #104 Saint Augustine, FL 32086

    • Connect Hearing, Inc.

      410 S Henderson St Fort Worth, TX 76104-1017

    • Connect Hearing - Greeley

      1801 59th Ave Ste 201 Greeley, CO 80634-7981

    Customer Review Ratings

    2.28

    Average of 19 Customer Reviews

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    Review Details

    • Rick C

      Date: 08/15/2023

      In a 6 months span they had two staff change over and the 3 set are rude and not very professional. In the 6 months, one hearing aid was returned with the wrong length of wire, which irritated the area behind my ear, then I was asked to leave the ear molds to be fixed. During staff change, the molds were lost. One of the cones came off in my ear; my Pcp, nor the ** dr ******* remove it. My caregiver, trying to stand up for me, was hung up on, & last visit, after new ear molds made, the technician asked that my caregiver remain in the vehicle on next visit. Now I cant even get anyone on the phone, to make appointment for next visit.????????

    • Christine G

      Date: 07/12/2023

      TERRIBLE CUSTOMER SERVICE....I purchased a set of ********************** aids back in March of 2023. This company is listed as an in-network resource but I was asked to pay upfront ($5400). After many calls to help them fill out the paperwork correctly, the claim was processed but the check was sent to them instead of me directly. I have yet to receive the money; they claim they cannot proceed because there are inaccuracies listed on the explanation of benefits. It has been four months and I doubt I will ever get my money back. So basically, they were paid upfront by the patient AND they got a refund check from the insurance. UNACCEPTABLE.

    • Susan C

      Date: 04/26/2023

      New to the area and I called they scheduled an appointment that day. Needed repairs to my existing hearing aid . Trevor called and order all necessary parts at no charge! Trevor was very professional and friendly he now has a new customer! *** ********

    • Randal B

      Date: 03/20/2023

      This company took full payment for a set of hearing aids on March 8th 2023 and the product was not only never delivered but it was never ordered either.

    • Kathleen J

      Date: 12/06/2022

      Madison West Katie W**** THE BEST! Helpful Kind Great Service Would gladly send business her way

    • Terrie S

      Date: 11/15/2022

      I have purchased two sets of hearing aids over the past 4 years and neither of them lasted past the warranty. I have updated my phone number with them 4 times just this year and they keep calling the out of service number to return my call. Terrible customer service and terrible warranty on the aids. They were to file paperwork with the state for me and after telling me over a 6 month period they had filed them I demanded to see their copy at which time they confirmed they had never sent in the paperwork.

    • Pat L

      Date: 11/10/2022

      I cannot say enough good things about my visit to connect hearing *** was amazing wired on what I thought was a finished hearing ***** gave me back my life I love them they are five years of andhopefully gives me a couple more I am very impressed with,y regular checkups and ****** smiling greeting I am 89 yrs old and this is my third set thank you

    • DJ W

      Date: 07/23/2022

      We paid a great deal of money for hearing aids. Within 3 years, they were both broken and required repairs. Thankfully, the repairs were covered under the warranty; however, I am trying to get that warranty extended because I am concerned that they hearing aids will require more maintenance. This has been a very frustrating process and not worth the money. My friend paid half the price at ****** and has had no issues. I might also add that the customer service has been disappointing.

    • Andrew B

      Date: 06/08/2022

      Dr Katie is extremely helpful! I would highly recommend them The Madison Wisconsin office in particular


    Connect Hearing, Inc. is BBB Accredited.

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