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Business Profile

Itinerant Bulk Meats

Alexander-King Farm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Itinerant Bulk Meats.

Important information

  • Customer Complaint:
    BBB has received a pattern of pending complaints. Consumers from Colorado, Wisconsin, Illinois, Ohio, Oklahoma, Iowa, Kentucky and Tennessee claim to have placed orders for beef or pork with Alexander King Farms in the summer and fall of 2015 and in some cases were told they could expect delivery of the products in January of 2016.
    BBB began receiving complaints in October 2015. Complaints allege the products have not been received as of April 2016, no communication from the company and promises of refunds have not been delivered.

    The company has recently responded to two complaints stating a refund will be sent on April 15, 2016. One complaint the company responded claiming a refund was sent in February 2016, however the consumer for that case states the refund was not received. Another case the company responded stating that 50% of the deposit is not refundable.
    As of June 6, 2016, there are 150 complaints pending. The company has responded to complaints offering refunds in some cases and stating deposits are not refundable in other cases. Two consumers have confirmed receipt of a refund, while several others have stated they have not received a refund as of April 27, 2016.

    On April 6, 2016 BBB sent a letter to Alexander King Farms requesting they respond to this pattern and address the underlying cause of these complaints. BBB did not receive a response to this request.

Complaints

This business has 0 complaints

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Alexander-King Farm is NOT a BBB Accredited Business.

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