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Business Profile

Smoke Odor Counteracting Service

Emerald Services Inc

This business is NOT BBB Accredited.

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  • Aaron J

    Date: 09/12/2024

    HOMEOWNERS BEWARE - DO NOT USE THIS COMPANY A year ago we had a flood from a broken toilet while on vacation. A lot of water ran for days and did mutilevel, multiroom damage. Our insurance recommended Servpro, so we trusted them and moved forward.Servpro demolished and removed lots of cabinets, drywall, and insulation. They ran several dehumidifiers and put the dehumidifier water drain lines in our formal dining room into our bar sink and left the property, saying they would be back in 3 days. A couple days later it was clear we couldn't sleep or work form home due to the noise. Right before I left to go to a family members house, I saw the plastic protection over the unaffected half of the dining room peeling from the ceiling and walls. As I went to investigate, there were gallons of water on the floor of the UNAFFECTED side our our dining room. The original leak never went that far. What was going on??Servpro never took the stopper out of the sink. They pulled old water out of the floor and air, and then flooded the GOOD side our dining room. They raised the temp over 100 degrees to dry out the room, but the plastic they put up to protect the undamaged side now trapped that evaporation/moisture and STEAMED our dining room, damaging our home further, covering the cabinets and their contents with water, and their flood going all the way through custom hardwood floors into the basement and the crawlspace. While Servpro admitted their mistake, they wouldn't do the right thing and repair their damage to get us to pre-loss condition. They offered one cabinet replacement out of 12+ they damaged and asked us to sign a ridiculous non disclosure.BEWARE of this company/branch, integrity isn't their strong suit, they will do the bare minimum, and seem to just want your insurance money.

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