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Business Profile

Towing Company

Pro Tow Towing and Recovery LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested to have my car towed to a dealership on Nov. 3rd. The dealership issued a lot refusal so the car was stored at the tow companies lot, by my choice. Nov. 18th requested the car to be towed back to the dealership for service. Their was no issue with any of the services inquired. The owner/Tower has not issued a receipt for proof of purchase, even though I've been requesting almost daily for that receipt. I have been told countless amount of times "I'm busy right now" , "I'll get back to you as soon as possible" "I'm in the middle of something sorry". This experience is extremely unprofessional, and possibly illegal due to the refusal of the receipt. I now have no proof of purchase. I have asked very politely and cordially multiple times a week. I am not sure what else I do without involving a lawyer. The only thing i want is my receipt.

Pro Tow Towing and Recovery LLC is NOT a BBB Accredited Business.

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