Reviews

Review Details

• Review fromJames E

  Date: 09/11/2024

  STAY AWAY! PRICE GOUGING! DO NOT BUY FROM this Caring Transition franchisee! Most ** franchisees are very kind, responsive, fair, and conscientious! ***************** is the ** of Central Iowa owner and she is price gouging buyers with shipping and handling! I bid on and won a small Boy Scout (BSA) pocket knife for a decent price. I was sent the invoice with the price of the knife, the 18% buyer's premium, and a $10 handling charge, then sometime later I was sent a separate ****** invoice request for $26.09 for shipping. I then proceeded to call and get clarity from **** on the shipping cost and six phone calls and eight text messages later as of today NO return call just a standard text saying to call ***** for shipping concerns, I now have contacted both of them 16 times and no return text or call. I also called my local post office in central ***** and was informed that the knife in a padded envelope would be between $5 and $8. This is a terrible look for Caring Transitions and I have called CVT corporate and filed a complaint. I would say she is totally in this for what she can get and there is NO caring how she gets it! Very sad!

• Review fromLiz V

  Date: 07/31/2023

  I am reviewing Caring Transitions of Central Iowa. For the most part, the decluttering went smoothly but I felt very rushed as there were three people decluttering all at the same time & most of the time, I wasn't consulted by two of the three individuals about things that should be thrown in the garbage. As you can see from one of the photos below, they advertise "staging home for resale" which includes cleaning the home, carpet cleaning, etc. As you will see from the other photos attached, there was absolutely no way my home was "staged for resale" - the front of the cupboards weren't wiped down, there were cobwebs in the lights in the kitchen, & dead bugs in the florescent lights in the kitchen. The main bathtub/shower combo still had dirty streaks on the shower walls, the grease on the stove was not cleaned off, the oven was not cleaned, there were cobwebs on the light at the bottom of the basement stairs, & there was dust on top of the lights in the bathrooms. I was charged $375 which they took out of my down payment check. I had to end up hiring another cleaning company to clean what they didn't clean & I had to pay $200 for that. When I contacted Caring Transitions about this, I was informed they didn't have time to do it. They knew I needed to get the house listed with a realtor right away but once they had their money, they didn't even try to make it right. I sent them a copy of the bill from the second cleaning company & asked them to reimburse me since they didn't do the job they were paid to do. That was one month ago today & I've heard nothing from them.