Reviews

Review Details

• Review fromSamantha A

  Date: 08/28/2023

  I ended my lease 08.01.2023 I was advised I would receive my deposit back typically after the 25th. After I did not receive my deposit, I emailed management and was told my deposit was mailed ***** and that they legally had 30 days to get the deposit back. I asked if I could get this resolved the next day, a Saturday. I was told I had to wait until Monday. I emailed today (monday) and said I could come pick up the check, my response back was "it hasn't even been two weeks" and was told again "legally we have 30 days". I expressed my concerns that mail typically does not take this long to be delivered. I asked for clarification on the mailing address along with what to expect back. The zip code on the check sent was incorrect. Additionally, there is a charge for $314, "extra coat and primer charge due to soot on the walls". During the last city inspection, I expressed my concern to the inspector about the discoloration on my walls, along with the cracks in the ceiling. At that time I was told that the discoloration was due to moisture in the walls. Painting is provided after a lease is singed after 3 years of living at this property. I do not believe I would have had this charge if I resigned my lease and had my apartment painted. Please note some of the discoloration was at the top of the vaulted ceilings. My lease was never renewed because I had previously emailed concerns about maintenance coming to my apartment unannounced. The first time someone came in, my laundry card went missing. The response I got was **** trusted her staff, implying I must be lying about this situation? The second time my apartment was entered, I was home and went directly to the office. I was first asked "are you moving"? No one in the company could help me in this situation. This email from PPM management questioning why I would even resign a lease. My apartment was entered a third time, unannounced in January of 2022. My response from management then was it was a mistake.

  Professional Property Management

  Date: 09/06/2023

  I have reviewed your complaint and records. I found you lived with us from 06/1/19 until 07/31/2023, which was four years. As a resident living in our unit that length of time, I have to think we must have provided you a nice place to live and met your needs. I see we had your carpet cleaned while living there. Painting an occupied unit can be done however it requires a lot of work on the resident to move furniture and breakables. Most residents dont want to take it on and if we double coated during your occupancy for soot, you would have been charged then. Your walls were discolored from your candles..You were charged for rescreening a window due to the pet damage of $5.00. If we took the screen to Ace Hardware, they would have been charged $25.00. This is an example of how we try to save residents money with a skilled staff. I feel our charges are very reasonable.When you accused our staff of taking a laundry card, **** explained the card would be of no use to our staff. We issue staff cards to do maintenance on the machines. In addition, **** must trust her staff and does defend them against false accusations. These members have been bonded by our insurance company to protect against the situation you are insinuating. I see your initial deposit refund check was issued to the wrong zip code and reissued on 8/31/2023. I apologize we made a keyboarding error. I know our staff is not flawless and I hope you understand we do our best to avoid mistakes.You were a long-term resident and must have overall enjoyed your stay with us. It seems to me the painting charge was the evident reason for this complaint. I dont feel it was assessed you in error due to your candle soot.Thank you for giving me the opportunity to explain.