Reviews

Review Details

• Review fromSamantha M

  Date: 05/12/2025

  Do NOT have Holt Plumbing & Heating *** come do your bathroom plumbing. We hired them in 2021 to replace pipes in our basement and set up the basement for a new toilet as well as our upstairs toilet. When they first arrived things went well, but when it came to toilets, they put the upstairs ****** in upside down. They had to come over several times to fix the leaking and still did not get it done right. They do NOT know how to put the flanges on level. The leaking ruined our downstairs drywall because of their incompetence. They used a wax ring when they were asked not to. **** had to finally fix their mistake. We went to put the toilet in the bathroom downstairs and they put the ****** in crooked so the toilet could not be put on. We called to have them come look and fix their mistake but were told it was going to be $99. We shouldnt have to pay for their mistake. We have had to spend hours and more money because our toilets will not seal due to their negligence and incompetence. Not only that, but when you look at our receipt, they charged us for things they didnt do. I would NEVER recommend them to anyone for any sort of plumbing! Do NOT waste your time and money with ****!!

• Review fromYolanda C

  Date: 11/20/2024

  **** needs to quit their business. I called Holt Plumbing & Heating to the yearly maintenance on my 2 year old furnace. The most recent appointment was 5 weeks out and so I made it since that was the closest. They also informed me that I would have to be home from 8:00am - 4:30pm that day. The day before they confirmed my appointment both by email and text. The day came and after waiting 3 1/2 hours for the technician - they send me a text that they would not be able to come to the scheduled appointment because they had several emergencies. I called them up to check with them and their next appointment to service was going to be in another 2 weeks. I have had other heating companies that have never done this. The reason I called them to begin with was because they sent a coupon via direct marketing via ****. I think whom **** wants to take care of first are those that pay a monthly subscription. DO NOT CALL **** - they are not there for your best interest. 0 out of 5! As a senior citizen I feel they have NO respect or can we count on their word.

• Review fromAnn F

  Date: 04/08/2024

  I am just sick to my stomach and feel like I was scammed. I would leave a zero rating if allowed. I had a leaky shower, Service Tech claimed he couldn't get to the shower cartridge unless he sawed off the shower handle (blamed hard water sediment). I reluctantly agreed, not knowing what else to do. He spent over 2 hours working on the shower handle, he eventually fixed the leak, but left me with little to no water pressure in the shower. This was on a Friday afternoon at 4:30 and said I owed $945! WHAT? Then said it would be another $1,000 to come back on Monday and saw through the drywall to fix the shower pressure. Now I know I'm being scammed to quote a random price and not giving me any explanation. I have since called back 3 times, politely asking to speak to an owner or manager, no one will call me back. I am still sick to my stomach that a company can do business this way.....

• Review fromAlan D

  Date: 07/06/2023

  Buyer beware.......Holt provided an estimate to install a 50 gallon gas water heater with a electric exhaust invent at $4,000 plus $180 for a plumbing permit which the city only charges $45 for one. Two other estimates came in at $2,700 and $2,400. These are from reputable plumbers who have been in business for more than 20 years.

• Review fromShawn D

  Date: 03/23/2023

  I would give them 0 stars, but unfortunately can not. My mother recently had them come out and change out a garbage disposal which after 20 years had died. They installed a decent 1/2 hp Incinerator Badger 5, which I looked around and could be purchased from an Ace Hardware store for approximately 150 dollars. Well, when all said and done, she paid nearly 900 dollars for the install and the unit. WHAT THE ...... are plumbers in Des Moines allowed a license to steal from 90 year old ladies ?? Ridiculous and outright maddening. The bill she showed me showed the 119 dollar service charge......I get that even though it sounds steep, but the other part of the bill was just a number and no breakdown of the unit cost, the labor, etc. The repairman was nice she said and only in the house around one hour........I've since been down to visit my mother and the work seems good, but the charge just seems outrageous. I had told her I thought she might expect a repair bill around 4-500 hundred bucks, so I was plain old pissed off when she told me what she had to pay. Therefore I am trying to leave an unsatisfactory review on every page I can think of ! Call someone else next time. Believe me when I say, my mother is dissatisfied and when a customer is not happy, they will tell at least 10 others about their experience.