Reviews
This profile includes reviews for Hy-Vee Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 54 Customer Reviews
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Review fromRobert M.
Date: 07/11/2022
Almost every time I go there prices are marked 1 price but ring up more than advertised has been going on at the ********** location for over a year and has only gotten worse the management treats you like your lying and once they realize you are not most the time act angry that you want it corrected yesterday was my last visit to one these stores and will be sharing this experience with anyone I can this should be illegalReview fromRe L
Date: 06/29/2022
I made a trip to the Shenandoah store for their advertised ground beef special for **** a pound. I couldnt find it on the shelf. I asked the customer service where this was. The response I received was Ha Ha, we are out. She then tries to get me to purchase the ground beef that was over $5.00 a pound. (bait and switch) I said that this is terrible customer service and left. I guess I expected too much, perhaps a rain check, or they could have called another store (Red Oak or **************) to see if they had some. No just Ha ha we are out. I did write to the manager who didnt respond until I wrote to the regional office twice, his response was explaining to me, the customer why they didnt have enough and what I should do in the future. (Sure doesnt help the customer) I forward his message to the regional office who forward it to the corporate office over a week ago. Never heard from them. I refrained from writing this review until I followed the proper channels. Evidently they are too busy to read emails and follow up. They need to train the people who working in customer service to be more customer focus along with the managers.Review fromSn R
Date: 06/26/2022
If you are getting your prescriptions filled at the hyvee pharmacy I would recommend changing as soon a possible. Very incompetent.Review fromToby D
Date: 06/20/2022
Upon checking out with my groceries, I attempted to use a coupon. The coupon stated that I would "Earn a 25 cent Fuel Saver" reward "for every $50 purchase". Even though my purchase was for $382.91 they only allowed a $0.25 reward, instead of $0.25 for every $50 as implied by the coupon. I spoke to three employees. Two told me it was a misprint and that's not what the coupon was intended to offer. The Service Manager agreed that the coupon was misleading but noted that in the fine print it says "non-stackable". He claimed that non-stackable means it could only be used for the first $50. "Non-stackable" has no meaning to me. I assumed that meant it could not be combined with other coupons or offers. One of the employees offered to let me keep the coupon, as a consolation, so that I could use it again. Once more, how could I receive the $0.25 reward for "every $50 purchase" if they are supposed to have retained the coupon after my purchase. Whether this was a misprint or not, it is a deceptively worded offer. If Hy-Vee wanted to be more transparent (perhaps they don't) they would word this coupon, "Earn a $0.25 Fuel saver on your the first $50 of your Purchase".
Hy-Vee Inc
Date: 06/28/2022
We thank this customer for his feedback. We have been using the terms stackable and nonstackable on our coupons for several years now, and as the customer notes this does distinguish when an offer can be used multiple times on the same purchase and when it cannot. We appreciate the feedback on how we can make these terms more clear and will share it with our marketing leadership team.
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