We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Water Services

Culligan Water Conditioning of Marion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Kevin C

    Date: 07/18/2024

    Culligan Refused warranty of Culligan installation after water softener hose ruptured 3 months later. Do NOT EVER USE THIS COMPANY.I needed a home water filter installed, and my water softener moved to accommodate the water filter. Culligan installed the plumbing from the water filter to the water softener and moved (installed) the water softener to its current location.Unfortunately, the plumbing failed when we were on vacation and our basement was partially flooded. When we realized it was the water softener we repaired the work and contacted Culligan for their promised installation warranty. The owner (snake oil salesman) came out to look at the damage.Days later he finally contacted me, only to tell me that it was not Culligans fault and pointed the finger at the company who originally installed the softener, before it was moved/installed in its current location, by Culligan. Thats weird?So to understand=Culligan installed the plumbing, moved/installed the water softener to its current location, I paid for them to do this, they stated that their installation is warranted.The part in question that failed was a simple black hose running from the plumbing (installed by Culligan) to the Water Softener (installed by Culligan) but, as silly as it sounds, that black hose, connecting the plumbing to the softener, that failed, apparently is the only piece NOT warranted by Culligan (hmmmm), thus they are not responsible for the damages to my home. How does that make any sense to any person, any where?Because of Culligan, I have mold in my basement, where my 2 year old son plays. The carpet has been removed and a salvage team called.Culligan moved the softener, installed the plumbing, it is Culligan who is responsible to ensure that ALL plumbing, connections, and installation , etc. are installed correctly and securely. They failed at their job and are now trying to blame everyone except themselves to get out of responsibility for the damages to my home.

Culligan Water Conditioning of Marion is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.