We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

Kalona Cooperative Technology Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Matt M

    Date: 08/25/2022

    While trying to help my dad switch away from KCTC, we wanted to cancel his internet and cable at the end of August (he had paid for his service up through the end of August). We were told that the latest he could disconnect his service would be August 24th and, if he disconnected any later, he would be charged for September. So, just so we area clear: he paid for all of August, but they will not let him have his internet and cable for the last week that he paid for or they will charge him for September. In attempting to figure out why, Kalona Technology Company just kept repeating that their billing date is August 24th and that they can't "prorate" bills. I asked what he was paying for when he paid for his August bill and I was told he was paying for August ****. I'm not sure that KCTC understands what the word prorate means. I'm not asking them to prorate anything. Rather, I'm just asking for his service to end at the end of the month that he has already paid for. Unbelievably frustrating.

    Kalona Cooperative Technology Company

    Date: 08/31/2022

    We do prorate the amount and provided a refund to the account.  The customer was NOT charged for September, everything was refunded from the prorate date.  This is not accurate facts.

    Kalona Cooperative Technology Company

    Date: 08/31/2022

    Some addtional information, we go into billing on the 24th of the month so if they disconnected after that date then the September bill would reflect the full charges becuase billing was processed.  However on the October 1 bill will reflect the credits.  

Kalona Cooperative Technology Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.