Reviews

Review Details

• Review fromJohn H

  Date: 04/26/2025

  This company is the worst humans I have ever come in contact with! They will tow your car and damage it and laugh in your face! Had to call the police for help. God Bless the real herosthe police! Dont use Crow Tow

• Review fromHolly M

  Date: 11/19/2024

  They are truly appalling, I know several people that have been towed by them. They were even towing vehicles in our neighborhood on Halloween night, but this experience was with my daughter. She runs an in-home daycare, mother who just had a baby and just had surgery, parked car even out of her car 10 minutes and they swung by and immediately called them and they claimed they were closed so she now has to wait till the next day to retrieve her laptop, purse, etc. has three small children and my daughters like you could at least have some common decency and the operator was like nope, poor customer ********************** they lost their contract with the city for a reason. Obviously, there was no signage to say no parking as there was in other parts of that area. I dont know how they sleep at night but when youre used to doing this to people day in and day out just tells you what kind of people they are ! ******!

• Review fromAngela M

  Date: 10/07/2024

  Predatory practice of Crow Tow drivers sitting and waiting to tow cars within minutes of leaving vehicles. I saw two different tow vehicles within 5 min of discovering my car missing from the parking lot I did not know required a permit. From what I understand this business gives drivers extra for each tow. According to the *** even in a restricted lot, a car has to be abandoned for 24 hrs before a tow is performed. I will be reporting this here and making it known all over social media about this company and contacting my lawyer.

  Crow Tow

  Date: 10/16/2024

  The property in question is paid parking stalls reserved for residents of the building. The property has signs at the entrance designating the lot as such. Complainant chose to ignore the warning and steal use of the lot from those who have paid for it. Those people expect the amenity they've paid for to always be available for them and as such expect prompt service when it is not. This is not a predatory practice, this is good customer service for our clients. Complainant also has a misunderstanding of DOT regulations as they do not apply to private property. Crow Tow has been in this industry for 25 years and is the best as what we do. If you want to pay a lawyer to confirm this for you, that is your choice. Good luck on your future endeavors.

• Review fromJessica R

  Date: 09/25/2024

  I called this business this morning in regard to a customers vehicle that was impounded by the local police department. I simply just called to get information on the vehicle such as to verify they had the vehicle and what would be needed to get the vehicle out and cost. The lady that answered the phone was VERY RUDE.. When asking her to repeat the cost of getting said vehicle out of impound, she got upset put me on hold, transferred me to a man that was equally as rude, when I advised him that I just needed the cost to get the vehicle out because I did not hear what she said, he said "she has told you 4 times, I'm sitting right next to her.. We are very busy" advised him she told me once I asked her to repeat herself and then she transferred me to you because I clearly in-convinced her by asking her to repeat herself. He put me on hold and then transferred me back to the lady, who is mad cause I need the total amount owed repeated. She tells me again as she is rambling on about other things and again I did not hear the amount to which I got transferred and ended the call with the man. I'm still unsure of the exact amount owed to get the vehicle out of their impound lot. Their customer ********************** is awful.

  Crow Tow

  Date: 09/26/2024

  This is not the experience we aim to provide when calling our business. All phone calls are recorded. Please provide the number you called from as well as the date and time. We will review it for quality assurance purposes and if necessary take corrective action.

• Review fromCynde T

  Date: 06/30/2024

  On June 29,2024 I stopped at my sons apartment and he has no vehicle and was in his apartment at ****************** for probably a half hour he needed to go to store we went to store came back parked in the same spot as before went up to his apartment maybe 45minutes and went to leave and my car was gone there was skid marks on the concrete where it was parked called police they said crow tow had it when ask crow tow they said its permit parking I told them theres no signs here the guy told me yes there was I took pictures of the whole apartments and not one sign is posted not one just the stanburough reality sign in the front ! They basically just stole my car ! I will be getting ahold of my attorney!!!

  Crow Tow

  Date: 07/21/2024

  Crow Tow offers unlimited free signage to all of our partners but there is no state or local regulation requiring the private property to display any signage. That is at the discretion of each property individually. As a tenant, your son has been made aware of all parking policies through his management company even if he does not have a vehicle of his own. It is the tenants responsibility to notify their visitors of the parking policies while visiting. Crow Tow is only the enforcement arm of the parking policy. Crow Tow accurately followed the guidelines set by the property and as such, the tow and fees are valid.

• Review fromLavender P

  Date: 06/22/2024

  Today on June 22nd 2024 about 30 mins before noon I called crow tow and when my call was answered I was immediately cut off mid sentence on why I was calling by one of the ladies in the office. By the time I got there they were being even more rude, lied to my face, racially profiled me and my family. Then when we were finally getting our vehicle out of the impound we noticed that our rim to our vehicle was completely destroyed from the tow. They kept trying to deny us the pictures of the vehicle they took when they towed our car. They wouldnt state any names or even let us speak to a supervisor. My family and I feel so humiliated and disrespected by the whole staff on duty today. We want to pursue legal action for the damages to the vehicle and also emotional distress.

  Crow Tow

  Date: 06/24/2024

  Sir, you appeared to have hit a curb and then dumped your vehicle in the nearest parking lot as it was undrivable. That parking lot is a permit only area reserved for paying tenants of that building and as such your vehicle was towed and then you left it at the impound yard for a week. After leaving the car for that week, you then requested the business to stay open after hours to accommodate your actions which was unreasonable. The driver took pictures of the wheel and bumper you destroyed prior to towing your vehicle so should you choose to file a fraudulent lawsuit, Crow Tow is well prepared to defend itself. Everyone makes mistakes sometimes but blaming the tow company for your own actions instead of taking personal responsibility disheartening. Regardless, good luck to you in your future endeavors. Crow Tow is the reliable choice for all of your towing needs and we would be happy to assist you should you ever need our services in the future.

• Review fromSusan Z

  Date: 06/20/2024

  Gave fast affordable service when I locked myself out of my running vehicle. Still cant figure out why the lockout feature didnt work. CC, ******* and **** were reassuring from the office. The driver was super nice and fast. Thank you! Im not sure people realize they can help with lockouts. It was so much faster than the 4 hours it was going to take insurance to send a locksmith.

  Crow Tow

  Date: 06/24/2024

  Thank you so much for the kind feedback, *****! We appreciate your business.

• Review fromHeather M

  Date: 05/12/2024

  Absolutely no signs ro tow at apartment complex. I am an NP and see disabled people at their home. Got towed for less than 30 minutes to see a patient. Predatory and lying practice. There is still NO signs at the apartments so I will no longer see patients there due to their practice

  Crow Tow

  Date: 05/13/2024

  Signage placement and quantity is at the discretion of each property and in **** there is no legal requirement of private property to have signage. However, Crow Tow as an ethical vehicle impounder does offer signage free to properties on a request basis. Crow Tow cannot ascertain whether signage was present during this interaction but it is a moot point as there is no legal requirement of such for a private property. Notification was sent to all tenants of the property that it was their responsibility to inform all visitors of the parking rules of the complex. Perhaps whoever the complainant was visiting should have explained the parking rules to their visitor as all residents are made aware by their property managers. Notification is not the responsibility of the tower. At all times Crow Tow acts within the guidelines of all laws and the direction provided by property managers.

• Review fromTimithy P

  Date: 02/16/2024

  This company extorts money not any different from the government. I own a or should I say owned a 2022boom vader. It was stolen from my driveway, I reported it stolen to the police. About a month goes by and they find it witch lead to a chase from Southside of ********** ****. Ended in a crash of ******. The police had this company to recover it. And they're charging me to get my stolen property back. Then dude had the audacity to say do we look like a lost and found. No you are recovery you are called upon to recover my stolen property. They still have it because I am not paying them to get my stolen property. So i consider it stolen still. If you unfortunately have your property towed by this company they will milk you like you are their personal cow. They deserve negative stars but I'm sure I have to give them a positive feedback they get 1 star but it really means negative **** stars

  Crow Tow

  Date: 02/20/2024

  As stated in the complaint, Crow Tow was called to recover and store the vehicle. There is cost associated with this service and the responsibility for that cost belongs to the owner of the vehicle. It could be covered by insurance if the vehicle is insured but if not, it is an out of pocket expense due from the owner of the vehicle. Crow Tow is a business and its employees cannot be expected to perform its work for free. It is unfortunate that the complainant here appears committed to refusing to understand this basic principle. Crow Tow at all times has acted in a responsible and professional manner and considers this a closed matter.

• Review fromSally F

  Date: 01/06/2024

  Why cant I leave zero or negative stars? Parked my rental car in parking lot of *********** because I was moving my son into his apartment. Crow towed us because we didnt have a permit even though he was moving in!

  Crow Tow

  Date: 01/15/2024

  *********, the complex has a designated loading zone that you did not utilize. Parking is a paid amenity in that lot and you were taking something the others had paid for. As such your vehicle had to be impounded to ensure the proper use of the property for paying customers. Crow Tow understands that having an vehicle impounded can be frustrating and inconvenient but it is the unfortunate consequence of your own actions and ignoring posted signage giving you advanced warning. Crow Tow also opened up the office after hours (we closed at 4 and released to you at almost 9 pm) to help you minimize your inconvenience and it is unfortunate that such goodwill is now met with this disdain. At all times, Crow Tow performed it's job accurately and professionally and this review is just an unfortunate attempt to punish a company for doing it's job instead of taking responsibility for the consequences of the complainant's own actions.