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Business Profile

Accountant

Unitypoint Clinics

This business is NOT BBB Accredited.

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Reviews

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1

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Review Details

  • Kathy S.

    Date: 09/01/2022

    Unity ************* ******** billing. The worst professional employees, ever! Their communication methods really need to be revamped as well. I received two letters (even after my insurance company paid my invoice) stating the following "Your insurance company has advised us that they will not make payment for the service you received due to an outstanding issue." ...really? So, I called my insurance company, and again about this, and again verified that the invoice has been paid. My insurance company 'tried' to contact UnityPoint Health and their phones were turned off at 8:00 am. I tried to call all morning to no avail, the phone was off well after 9:00 am. Finally, afternoon their phones were turned back on, but hold times were very long. I chose to allow them to call me back by entering my call-back information, but still no callback. I called again the following day, and again long hold times, so again, selected the callback option. I finally received a callback from *******. I conference-called my insurance company to get my amount balance straightened out. My insurance company verified my balance due. Afterward, I asked ******* for a contact person to submit a complaint to, and he stated there is not a person to submit a complaint, he was the only person I could complain to, and couldn't understand why I would have a complaint. I indicated I have many issues when it comes to UnityPoint, this was just the tip of the iceberg. He became irate and could only come up with excuse after excuse and more excuses, he then HUNG UP on me. WoW!

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