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Business Profile

Apartments

Alexis at Perry Pointe

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tenants (My Roommate and I) lived in the apartment from July 28, 2023 to July 31, 2024. Tenant provided apartment management with a 60 day move out email, as stated in the lease. ******************** claims that because keys were turned in before July 31 (7.23.2024), this is not 60 days from the notice of intent to vacate and therefore, tenant is required to pay additional fees, including the equivalent of rent and $100 fine ($1,815 total). Tenant (myself) brought to the attention of the apartment management, the issues that we faced while residing in these apartments. ******************* failed to show tenants the apartment and continued to push off touring for three weeks before agreeing to show the apartment. Considering property management had initially promised a move in date 3 weeks prior to initial move-in, tenants had no other living option in place and were forced to sign the lease for said apartment, regardless of the smoke damage and smell. Upon move in, the apartment was near uninhabitable due to smoke damage. Additionally, in the first four weeks of living in the apartment, the microwave sparked, shocking one of the tenants and then stopped working altogether (7.6.23). Tenants followed all steps in filing a work order, however, property management failed to respond to emails and calls. With in-person office visits, management had no answers regarding when the microwave would be replaced. After numerous emails, calls, office visits and complaints, the microwave was finally replaced 2.20.2024. Five months after the initial work order was placed. As stated in the lease, this was a failure to provide appliances and amenities to tenants that were agreed upon in the signed lease and poor property management. Considering there were so many issues while living in the apartment, I believe that the move-out notice and fee is trivial in regards to the numerous failures on the part of property management at Alexis at Perry Pointe.

Alexis at Perry Pointe is NOT a BBB Accredited Business.

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