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Business Profile

Marketing Consultant

Channel Fusion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    If I don't receive the rebate within the 6 week timeframe that Channel-Fusion promised I will re-submit the complaint.

    Sincerely,

    *******************

    a word from them nor have I been able to submit the application on-line. I contacted ******* and was told they had nothing to do with the rebate program but gave me a number to call, It was the same number I had been calling and getting no response from. I then contacted TireRack.com. They also told me they had nothing to do with the rebate program, but were kind enough to offer me $100 off my next tire purchase from them if I couldn't get resolution. The option to snail mail the: rebate application has an address of:Pirelli $100 March Rebate C/O Channel Fusion **************************** I will snail mail this rebate application in to them before 4/30/2024, but in their very small print terms and conditions it says that if they find anything wrong with the application they will throw it away and will not contact me to let me know that. After the experience I've had with the on-line application, I'm pretty certain my snail mail application will end up in the trash heap.

    Business Response

    Date: 05/08/2024

    ******************* emailed Channel Fusion on 4/17.  We responded on 4/18 notifying him we had submitted his rebate and he responded within 5 minutes with his appreciation. He also called on 4/23 and left a voice message.  We responded letting him know to allow 4-6 weeks to receive his rebate payment which is our standard timeline.

Channel Fusion is NOT a BBB Accredited Business.

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