Reviews

This profile includes reviews for Collins Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Collins Community Credit Union

  1005 Blairs Ferry NE Cedar Rapids, IA 52402-5733

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  Collins Community Credit Union

  PO Box 10500 Cedar Rapids, IA 52410-0500

Review Details

• Review fromLuann H

  Date: 01/03/2025

  Do NOT do business with this credit union. I would give minus stars if I could! I co-signed a loan for my daughter's auto loan six years ago. They start blowing-up your phone a week before any payment is due. My daughter made her final payment on the due date and they turned it in as a late payment affecting both of our credit scores, which are in the "excellent" category. Read the other reviews. All complaints are similar. There are better options out there. Terrible company.

  Collins Community Credit Union

  Date: 01/07/2025

  Dear *** ******:

   

  Collins Community Credit Union management takes all complaints and feedback seriously.  Your concerns are under review and a written response will be provided to you personally within the next few days.

• Review fromMolly U

  Date: 10/29/2024

  I have a home mortgage through them and have had nothing but issues in the last 8 years. I pay my payments every month using cash and every time my husband pays it they misapply the payment. They stated that the mortgage wasn't paid for ***************. Luckily I save all of the receipts, but I shouldn't have to constantly figure out why they are taking my money, then claiming I didn't pay.

  Collins Community Credit Union

  Date: 11/01/2024

  Collins Community Credit Union management has reviewed your complaint and responded directly to you.  Member confidentiality is important to us and no private information will be shared in such a venue.

• Review fromJerrell H

  Date: 02/28/2024

  I have a home loan through Collins. escrow changed on the loan. I received no notifications and ended up missing an auto payment because it wasn't paid in full. only $40 short. it gave me a 100 loss on my credit score and that's how I found out that it wasn't paid in full. made the new payment right away and they wouldn't make it right with the credit place. I have taken all my other loans and accounts to another bank. I still have the loan through them because of interest rates but as soon as it gets close to what I am currently at then I'm leaving. also during this time they had a website outage that would let you check you statements or loans. So now I tell everyone my store and tell people not to do business with Collins at all.

  Collins Community Credit Union

  Date: 03/05/2024

  Credit Union management has reviewed the members file for accuracy but due to the private nature of member information has responded directly to ****************** on his complaint.

• Review fromMelonie M

  Date: 01/30/2024

  **** illegally gave out personal information to TriState its not legal for them to send private information on other people not related to a account u have. They did exactly that gave out credit information on my mother and husband who where not on the loan in question. Not only that they r morons and cannot even file paperwork correctly. Apparently the incompetent guy who handled the one car loan for my husband didnt transfer a title!!!hes paying on a car for 2 years he doesnt even own!!!!!

  Collins Community Credit Union

  Date: 02/16/2024

  Credit Union management reviewed the members file. Management follows proper practices under the regulations pertaining to debt collections and member privacy and confidentiality. According to the guidelines of confidentiality, specific response information pertaining to the member(s) will not be addressed on a public website. Management strives to provide professional financial services to all members.

• Review fromThomas S

  Date: 03/04/2023

  Horrible company that will crush your credit report and score negatively. Do not go here to avoid headaches down the line.

• Review fromRichard R.

  Date: 12/15/2022

  No customer care. They can't send out a notification if the house payment changes? They only notify you through the end of year summary of the escrow account. Vicki made that very clear at customer service. They don't have the ability to send out a notice. Very strange...

  Collins Community Credit Union

  Date: 12/28/2022

  We have reviewed the documentation provided to you regarding your complaint. To protect your privacy, we have mailed you a letter providing additional information, including the statements have that have been mailed to you on this subject. We hope this helps you on future communications from the credit union.