We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Entertainment

Jungle Zipline

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Reviews

This profile includes reviews for Jungle Zipline's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jungle Zipline has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Jungle Zipline

      50 E Waipio Rd Haiku, HI 96708

    • Jungle Zipline

      PO Box 1144 Haiku, HI 96708-1144

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Sarah S

      Date: 06/15/2023

      I would give them a zero review. We booked the Zipline for 12pm. The * ticket showing 12pm as start time. Due to the unexpected traffic, we ended up driving over an hour and twenty minutes and arrived around 12:20pm. The location is hard to find(no sign on the turn). Our family member needs handicap parking, but its very difficult to find the parking inside their property. When we finally parked the car and went to check in, we were told we cannot join the group, even though the group is only less than half way of the 8 lines. The description shows the tour is about 2 hours. I just dont understand why they refused the service when its only less than 1/4 of the tour time has passed. They refused to reschedule the tour or give refund. The check in desk employee was extremely rude to us. She walked away from us while we were still talking and trying to find soliton. She didnt even willing to help at all. She told me I need to cancel 24 hours prior the appointment time in order to get full refund. However, we are not canceling. We were driving all the way and were right in front of them. This is not the way or attitude you treat the customer who drove 40+ miles to your place with a disability family member. Keep in mind, part of the reason we were late is the site doesnt have handicap parking. We wasted a whole day because of this. It ruined our vacation experience.

    Jungle Zipline is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.