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Business Profile

Cell Phone Repair

UBreakiFix Tucker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

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Review Details

  • Nathan A

    Date: 04/24/2025

    I had my first and worst experience with this store on 4/22/25 at the ***************** location in **. I brought in my fully functioning iPhone SE 2nd Gen with just a cracked screen. I was quoted about $110 for the repair and told everything would be fine unless I did high-quality photography. Their website even promises peace of mind and says devices are returned back to normal.When I picked up my phone, I saw the speaker plug at the top was missingsomething that was 100% there when I dropped it off. I mentioned it, and the girl at the help desk claimed it wasnt there. Being lied to like that was infuriating. The new screen also had a strong orange tint. I was told this was likely due to a low-quality screennot *****-certified. I was never told there were different screen types or options to choose from.I asked for the manager, *****. He claimed the missing plug wasnt important. Thats falseit helps with waterproofing. I regularly shower with my phone, and without that plug, water and soap could ruin it. If I hadnt noticed, my phone couldve been destroyed. The store claims to catch issues other places miss, but they didnt even acknowledge losing a part.***** offered to replace the plug and swap in another aftermarket screen, but not a real ***** one. If the orange tint remained, Id have to pay another $100 for a genuine screen. I wouldve just bought a new phone if I knew that.I contacted corporate, but the owner refused to do anything. An employee even submitted a photo of my phone (after they lost the plug) claiming it was already missing!The entire experience felt shady. The cashier repeatedly asked for my passcode, which I refused to give. I even saw them ask for other customers ****** passwords out loudtotal security risk. They gave me a screen protector that didnt fit my model and acted like that made up for everything.This was hands down the most unprofessional, frustrating service Ive ever had.

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