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Business Profile

Pest Control Services

Active Home Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

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1

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Review Details

  • AJ B

    Date: 10/04/2022

    **BEWARE**JUST PURE NEGLIGENT MONEY GRABBING** ORKINCOULDNT EVEN FIND ENOUGH DONE TO BELIEVE WE EVER HAD ANY EXCLUSION SERVICE BY YOUR COMPANY PROVIDED AT ALL. THE **** AND NOTES WE GOT BACK FROM THEM WERE SICKENING, FLAT OUT NEGLIGENCE**We didn't have an issue with the insect guy that comes and spray routinely, guy is SUPER nice...but the EXCLUSION SERVICE is a joke. A VERY EXPENSIVE AND PROPERTY DAMAGING JOKE!We were guaranteed many things by sales not a single promise was met, not even in the ball park. They sell these exclusions services w "a guarantee that they MUST eliminate the issue and will pay for any damages there after incurred if they can not"....that's a lie by omission.They "guarantee their service" up to the annual total which is $1300. Which is made worse by them trying to offer a service like exclusion which results in high remediation costs when not done properly and $1300 not it any will cover the damage done over the 6months they strung us along as we are now having to rip down sheet rock and insulation.We basically begged for 6 months for them to do their job, not a single time has it been handled correctly. We are now looking at remediation costs in the thousands and paying another company to perform the service we already paid for as its supposed to be done.*******/Active/Rentokil(they make it hard to figure out on purpose, all same) took A LOT of money, not any type of results that could even manipulated or skewed to even appear as progress or professionally executed in any way. They made the problem worse by letting it go on and on and on without resolution or follow up a single time.When we started looking at other companies that do "exclusion services" realized that what *******/active is doing/selling as "exclusion" is not even close to the industry standards of what is expected and that's after multiple managers being involved.These people trashed our house out of negligence and overcommitment and their contract is predatory.

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