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Business Profile

Digital Media

Billions Digital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed 2 complaints because I did the 1st one incorrect. I put ************************************* info where I was suppose to put my info and that was on 4.8.24. This morning 4.9.24 I realized the mistake and did a 2nd complaint. I want to make sure that the 1st one was deleted. The complaint should be from myself, ****************************************** against ************************************* at Billions Digital. I didn't see a response from him, but it said that he responded. Can someone please reach out to me by phone to make sure we are on the same page? My number is ************. Thank you in advance for your immediate attention to this very important matter.rors myself and he would never answer me or provide the info. I made the 1st refund request on 4.6.24 and then again on 4.7.24 and the corrections still were not made so I never was able to use the site. I never gave the link to anyone or posted it any where. I tried again on 4.8.24 to resolve, but *********** was very rude and hung up on me. I also tried to reach out to *************************** who I sent the money to thru *****. The invoice No. ***** dated 4.4.24. I was referred to ********************************* through a business associate of mine. ************** is very rude and continues to use derogatory language at me and I don't want to work with him. I just want my money back. The platform is no use to me if I cant add updates on my own and I am missing out on money because I have to set up a website and another platform and I have new product in that I need to advertise, but want my money back first from **************. ************** does not have a legal business in the state of GA because I cant find him in business search.

    Business Response

    Date: 04/09/2024

    *********************************

Billions Digital is NOT a BBB Accredited Business.

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