Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first contacted Agile Consulting Group on March 2, 2022. We discussed my companies need to file for sales tax refunds and the information they would need from me to conduct this work. Due to the large amount of data needed from my end, it took my team about 6 months to gather all of the necessary information and organize it in a way that Agile could more easily understand and use it. On September 6, 2022 I signed an agreement with Agile to perform this work. The contract is based on a commission of sales tax refunded. Agile is entitles to 50% of any refunds they get back. Over the next few months I sent Agile all of our documents. Agile requested a few additional items, like sales tax license numbers and resale certificates. I had email communication with Agile on Feb 20, 2023 that they had already found some information that would help us file for refunds. After not hearing anything back for about a month, I emailed Agile on March 17th asking for a status update. I then recieved a response that stated "We actually haven't had an opportunity to begin working on this yet. We have a limited staff and they are all currently busy working on some projects that require more time and attention." I then expressed my concern about some of the deadlines passing for our project. Agile responded to me on March 23, ********************************* to have this done by another company, essentially cancelling the contract after over a year of work.

  

  Business Response

  Date: 04/02/2023

  First and foremost, Agile's communications with ***** on 3/23/23 were admittedly not up to our standards of customer service.  ***** brought this exchange to my attention via email at 11:52 AM on 3/23/23 and then submitted this complaint to the BBB at 7:49 PM on the same day.
  
  Both *********************, Agile's Principal, and I, Agile's Founder & Managing Principal reached out to ***** the morning of 3/24/23 to apologize, address his concerns and to attempt to get the project back on track.  
  
  After some back-and-forth exchanges over the past 10 days, it appears we have things heading in the right direction, although the ball is currently in *****'s court.  On 3/24/23, we pointed out some inconsistencies and problems with the data that ***** previously provided to Agile on 2/20/23.  ***** acknowledged via email on 3/29/23 that the data he has shared with Agile up to this point doesn't provide accurate information that will be required by the states to secure sales tax refunds.
  
  Assuming ***** is able to produce accurate reports that will substantiate the refunds, Agile is happy to assist him.  At this point, we do not have what we need to succeed on *****'s behalf.