Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies

About

About This Business

MemberCare exists to create a better claims experience and to improve vehicle buying and ownership. We provide unbeatable and transparent vehicle protection, collaborative support, and innovative tools to help you succeed. And we continuously look for reasons to pay every claim and support credit unions in providing the value their members demand and deserve.

BBB Accredited Since: 5/22/2019

Years in Business: 6

Products and Services

Vehicle Service Contract , Mechanical Breakdown Insurance , Edge Bundled Coverage

Business Details

BBB File Opened:
5/9/2019
Business Started:
9/14/2018
Type of Entity:
Limited Liability Company (LLC)
Business Management:
Jennifer Haddow, SVP of Marketing
Torrey Jaslar, Escalations Manager
Joe Ross, Claims Manager

Additional Contact Information

Principal Contacts
Jennifer Haddow, SVP of Marketing
Customer Contacts
Torrey Jaslar, Escalations Manager
Joe Ross, Claims Manager
Additional Email Addresses
Primary: Email this Business
Complaint: Email this Business
Inquiry: Email this Business
Sales: Email this Business
Social Media
LinkedIn

Additional Information

Payment methods
All major credit cards.

Latest Reviews

  • Flor M

    "I am writing to formally submit a complaint regarding their handling of my automotive repair insurance claim.I initiated a claim due to excessive oil consumption and potential piston ring damage, as identified by the ************* writer and technician." ... Read full review

  • Leon M

    "The engine blew after 3 months of purchase. Member Care declined the claim because off after market parts i." ... Read full review

  • Edwin G

    "MY CREDIT UNION OFFERED IT SO I CANCELED MY PREVIOUS ONE WHICH WAS CAR SHIELD. WHICH IM REGRETTING DOING SO." ... Read full review

View all Reviews

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.