Reviews
This profile includes reviews for EasyCare's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 133 Customer Reviews
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Review fromMichael N
Date: 10/29/2024
Wish you could give zero stars. This place is the biggest scam out there. You cant speak to a supervisor or manager. Their customer service **** are rude and not knowledgeable. They have an attitude from the start of the call and refuse to listen to what is being stated. They are refusing to pay for the tear down of my engine because fluid in my #4 cylinder. They say its my responsibility to pay for the diagnosis. At this point Im sure my whole claim will be denied and after paying $4,000 for the warranty, I now have to pay $1,600 to the dealership for the tear down. Absolutely ridiculous. How the h*** does this company have an A+ rating when they have 1 star average in reviews.
EasyCare
Date: 10/30/2024
Thank you for forwarding these comments to us. We will contact Mr. ******** directly to address his concerns.Review fromAlan G
Date: 10/22/2024
How in Gods name did this company get an A+ rating ? I be never heard of being denied when requesting to speak to a supervisor. Unconscionable ! Ive had 1 issue after another with ***** servicing and recall system (if you want to call it that) since I purchased my 2020 Escape Titanium. I hadnt had any issues until then. Im seriously considering buying elsewhere this Spring.EasyCare
Date: 10/23/2024
I cannot locate a contract/claim for this review.Review fromDylan F
Date: 10/18/2024
One of your employees was recently at our dealership providing training to service advisors, his name is ***** ********. During his time here, he went around and spoke to some of the technicians and provided advice on how to get more money from customers, however when I was not personally interested in his advice, as I am a part-time employee working through college, he twisted my words against me to my superior, ultimately costing me my job. In front of several witnesses, ***** ******** was sowing discord and meddling in internal affairs with malicious intent. I wish to escalate this matter to relevant parties.EasyCare
Date: 10/22/2024
Thank you for forwarding these comments to us. We will research the matter and address accordingly.Review fromMark R
Date: 09/10/2024
This place doesn't even deserve a star but I was forced to select a star rating. I submitted a claim and they denied it saying they need an invoice. Why pay for warranty if they are going to deny it. My transmission broke on my 2015 Honda Civic. I have serviced the car reguarly with oil changes and tune *** and they want an invoice for changing the transmission fluid, I bought the car at 40k miles and the car has 73K miles. Per the recommendation, the transmission fluid in a 2015 Honda Civic should be changed every ****** to ******* miles. The mechanic shop never mentioned the transmission should be changed. Easy care is saying it should be done every 30K miles. Where do they get this information? Also, I asked to speak to a supervisor or manager and they denied that also!EasyCare
Date: 09/11/2024
Good afternoon-
Thank you for forwarding this complaint to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Review fromDeon B
Date: 08/30/2024
Not worth it at all i got fooled in to buying the easycare totalcare coverage on my 2018 **** Escape SE at 53K miles the engine gave out due to a timing issue and will have to be replaced since **** came and said they will help me out with a replacement engine EasyCare does not even want to look into the issue to help pay for a share of the cost so that all point engine check is them looking at their eyelids each time they do a service check i called them twice asked for an escalation to speak to someone higher up and got shot down a company with no heart please do not do business with them and any company that sells there coverage are worse than drug dealers at least they sell a product and not worth less paper and would have a better BBB ratingEasyCare
Date: 09/04/2024
Good morning-
Thank you for forwarding this review to EasyCare. EasyCare has contacted the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Review fromJames F
Date: 08/14/2024
I purchased Easy Care for my 2016 **** F150 truck . IO submitted a claim for my transmission pump , Which of course they denied the claim. I also had Easy Care in my other vehicle 2007 Infiniti and submitted claim for radio system . They denied. I have spent $7,000.00for the warranty on my **** F150 and $3,000.00 for the warranty on My Infiniti. Easy Care is not worth the paper it is writen on.EasyCare
Date: 08/20/2024
Good afternoon-
Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims
Review fromAlyson S
Date: 07/25/2024
I am a co-owner on a vehicle with my son. I purchased ex. warranty when we purchased the vehicle thinking that it was a good move for him. A year and 1/2 later hes on the highway out of state and his engine blows he immediately had it sent to a dealership and they told him that he would need a new engine. We started going through the process of working with easy care immediately. Due to the recent hurricane it delayed the progress a week. However easy Care sure is dragging their feet. I have had to pay over $1000 in rental cars for my son so that he can get to and from work (and potentially more as the vehicle is still in the shop). Easy Care said they will only process one of the rental car purchases because they just excepted the claim yesterday, even though my son has been in communication with easy Care the entire time. To add insult to injury easy care is not paying for a new engine and if we wanted a new engine, we would have to pay the difference plus labor. They will pay for a used engine. However, we still have to pay labor. To me if it is covered under the warranty they should pay the total amount I should not be paying anything out-of-pocket. Therefore, I am forced to get a used engine and now trade in the vehicle in six months so that this wont potentially happen again. From now on, I will ask what the extended warranty company is and if its easy care, I will never do business with them ever again!!!!!EasyCare
Date: 08/01/2024
Good afternoon-
Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Review fromKen J
Date: 07/02/2024
********** ************ is horrible. I went to my local ****** dealership to purchase an extended warranty and I purchased it with EasyCare. On June 1, 2024, I took my vehicle to the dealership to have the air conditioning compared. That repair took a week and a half (it was originally supposed to be a week). I contacted EasyCare to inform them of the extension of the repair and I was told to submit the invoice from the rental car company as soon as I received it. I received the invoice on June 10, 2024 and immediately submitted (via email) to EasyCare. I called them a week later to get a status of the payment and was told that the reimbursement was sent to the car dealership along with the car repair payment. I contacted the dealership and was told that they had not received a reimbursement check from EasyCare and to call them. I got the run around from EasyCare for going on two weeks now. I am now being told that they made a mistake when they told me that they had not paid the dealership. It is now July 2, 2024 and I am still waiting on my check and I am now being told that my reimbursement will not be sent out until Tuesday, July 9 and then I will not receive it for another week. I have had to wait a month to get my rental car reimbursement from a so called reputable company. Because of their mistake, I now have to wait a month to get a reimbursement check that should have been sent out the same day the repair invoice was paid. I am a very unsatisfied customer and I will never use their services to guarantee the repairs on any of my vehicles. Never.EasyCare
Date: 07/08/2024
Good afternoon-
Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Review fromShannon H
Date: 06/26/2024
It was a terrible experience. It took them a month to approve a repair for my car, and when they did, they authorized a fix that worsened the condition instead of the recommended transmission replacement. After a month's wait, my car's repair was finally approved, but then it took another two months for the part to become available due to backorder. While the part delay wasn't their fault, had they approved the correct fix immediately, the part was available at that time. Moreover, they refused to cover a rental for more than six days. After repeated disputes, the dealership managed to secure an extension, but they failed to mention it was only for an additional five days. So, I was left without a vehicle for three months, with only an 11-day rental coverage. All this while, I've been paying for their warranty every month for years without ever needing it before. I would rate them 0 out of 10 and do not recommend their services. I would give 0 stars if that was an option. Instead of EasyCare it should be called RefuseCare.EasyCare
Date: 06/27/2024
Good afternoon-
Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims Department
Review fromShadrach M
Date: 06/21/2024
**************** is absolutely HORRIBLE. PLEASE stay away, use them FOR GAP coverage. It's been one big run around, when I came to file my claim after my car was totaled out.EasyCare
Date: 06/27/2024
Good afternoon-
Thank you for forwarding this review to EasyCare. EasyCare will contact the contract holder directly to address this matter.
Thank you,EasyCare Claims
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