Reviews

Review Details

• Review fromBrenda M

  Date: 08/20/2024

  I ordered 3 plants from Wilson and one plant was badly damaged. Sent in a couple of photos and was told to plant anyway because it still has roots! Well, that is all the plant has! It was a small plant and lost all the plant stem with the leaves... 4 to 6 inches tall. The rest of the plant stems broke and were dried up in the pot. It was quart pot. Back and forth e-mails ....was told to give the roots a chance for 2 to 3 weeks and then they will do something about it. I asked for a refund. I told the customer service person that I purchased a plant, and I was not happy with paying $39.97 for roots. Her response today...the roots are the plant...my response, I ordered a plant that was like the other 2...green leaves and roots!BAD experience...Very disappointed in customer service and the company NEVER AGAIN.

• Review fromShawn M

  Date: 06/27/2024

  Last year I invested about $750 into "hardy" lantana from this business. I chose this business because they are local to the ******* area. Of the 18 plants I purchased, only 3 survived. I called the company in early May of this year to ask about the warranty. I was asked to wait until late June to give the plants every chance to come back. I contacted the business as directed and was told that my warranty expired in between the two contacts. In short, I asked for warranty replacement. They asked me to wait and I did which voided my warranty. Then they told me I should have known better. Is someone you want to do business with?

• Review fromTretha W

  Date: 06/17/2024

  ***** Wilson customer service, cannot reach a person by phone or fax as this from BBB site does not work.06/17/2024 Hi: I was looking at your maple autumns, oaks, unsure of acorns, few evergreen, autumn..maple believe, not sure how ended up on silver ****** which for our area insurance done a lot of cutting said roots evasive did not hold up well to high winds on hills no block or buildings open rural area.One tree is actually listed as a hassle for *********I request cancellation, credit it, order once re search have medical dental issue so right now looked your info up and figure we try fax since call, guess emergency, hope ok, emails, no confirmation not to ship tree. Little after placing order back and forth to pay pal and sight. It did it than did it again, unsure why.Regards,The **************************, OK *****

• Review fromLinda W

  Date: 03/04/2024

  I love this company. My first order was for a 3-gallon hydrangea. What came out of the box was an absolutely beautiful plant. I can't wait to get it into the ground! I've placed several orders with them.

  Wilson Bros Gardens

  Date: 03/05/2024

  Hi *****,******* here from Wilson Bros Gardens. Thank you very much for your feedback. We take a lot of pride in our plants, packaging and customer service so please do not hesitate to contact us if you ever have any questions or concerns. ************************* Wilson Bros Gardens

• Review fromAngela P

  Date: 11/02/2022

  This company is deceitful. I have placed a few orders and have gotten some very pathetic plants with a lot of stress, broken branches and very rootbound. I posted several reviews, all which were truthful including pictures and I got emails thanking me for my reviews and yet, months later, and the reviews are still "pending"...meaning they will not be posting them. I thought all their 4 and 5 star ratings on their site seemed too good to be true given they are a plant mail order company and no other company has that many with little to no negative reviews...now I know why- THEY CENSOR THE **** THAN DESIRABLE REVIEWS to skew their ratings. I have asked them several times why my 2 star reviews have not been posted and just say "pending" for weeks now and at first they responded and said they'd "look into it" and that was weeks ago and still pending/not posted. So I followed up twice more and now they simply just ignore me. Be warned....they are deceitful and send less than desirable quality plants. I've ordered from several other online nurseries since and have had a great experience and much healthier plants and yes, they actually post my reviews...good or bad. DO NOT fall for their high reviews like I did.