Reviews
Customer Review Ratings
Average of 11 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromsierra a
Date: 12/20/2022
zero stars, Horrible. We had a meeting recently and nothing was resolved. With the *** our community pay we got no answers. the representative acts like she works for the board which I lost trust in her. We pay you so you are our advocate not board. We can't even have some from the neighborhood speak on our behalf until phase two is completed and it won't even start until the Summer of 2023. So know they expect us to *** fees "what are we paying for?" is the big question. We want answers without having to wait for our 1 annual meeting.
Silverleaf Management Group, LLC
Date: 12/22/2022
Good afternoon, ****************:Thank you for the feedback. In fact, Silverleaf does work at the direction of your Board, which is currently under what is known as "declarant control". That means that the builder/developer still owns sufficient lots to hold the majority of the votes, and therefore they have the authority to appoint individuals to serve on the board of directors. Once the declarant control period ends, the owners will be notified and will be invited to attend a meeting to elect directors.While we do advocate on behalf of homeowners, your board is the only authority to make decisions relative to the business of the **** You can absolutely send your requests, ideas, and recommendations to our staff using our ******************************************************** email and we will share these with your Board. Finally, in response to your question about what you are paying for, you should've received a copy of the approved 2023 operating budget that details the Association's annual expenses. To make sure you have a copy and to make myself available should you have any other questions, I will email this to you separately.Finally, I'm sorry you are frustrated by the process, but we hope you will remain involved with your community!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.