Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Moving Assistance

Star Moving Services

Reviews

Customer Review Ratings

4.5/5 stars

Average of 8 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromWilliam L

    Date: 07/20/2024

    I was impressed by the level of professionalism and care that Star Moving Services showed during our move. They were punctual, efficient, and made sure everything arrived at our new home safely! Thank you Star Moving!
  • Review fromShayla B

    Date: 07/17/2024

    Recently used Star Moving for a whole house move, 4 bedrooms. Reasonable price: $2200. Movers arrived on time n got straight to work. Finished right at the estimated time with no damage to furniture or house. Movers were professional and pleasant. Definitely will use Star Moving again for any future moving needs. Highly recommend!

    Star Moving Services

    Date: 07/19/2024

    Thank you for choosing us! We appreciate your business!
  • Review fromCandice J

    Date: 07/17/2024

    These days it can be so hard to find good businesses, where you experience real customer service and professionalism. I had such a great experience. This was my first real big move, and I was nervous. I had A LOT of boxes and heavy furniture. They took away a load of stress from me, in how the owner made the process so smooth. He explained everything concerning the process and what to expect. I was able to actually feel less anxious and more excited about my new beginning. I didnt have to feel like I wasted my money either. They were punctual, respectful, and they know how to make you feel like a valued client.
  • Review fromLatisha T

    Date: 07/17/2024

    Star moving services provided excellent service. The booking process was easy. **************** rep was friendly and professional. They showed up and packed our items carefully before moving to our new place. They unpacked our items at our new home. They even disassembled and reassembled our beds. Nothing was broken. It was a wonderful stress-free move. Thank you!!!
  • Review fromWalter R

    Date: 07/17/2024

    It went way better than I expected too! They employees were so professional and hard working that they even got it done way faster than I thought it would. I would definitely recommend them to anybody I know needing a moving service!
  • Review fromOmar S

    Date: 04/19/2024

    I was given an estimate for 135 per hour for 2 helpers for a small move less than 3 miles away. The movers we scheduled to show up at 1230p but showed up after 130p. When the movers showed up only one employee helped. After breaking my dresser they attempted to fix it to only make it worse. After loading my stuff on the trailer under an hour the driver decided to drive to the gas station to run up the time and take advantage of me. When confronted they demanded more money before they unloaded my stuff. I then called the cops to resolved the matter. The movers then created a false contract with my signature stating they arrived at 1030a and worked until 130p. I was then forced to pay for an extra two hour of work they didn't complete. The job was not finished and I have to wait for the bank to resolved my dispute. This was the worse experience I've had with any moving company. Stay away from these scammers

    Star Moving Services

    Date: 07/17/2024

    We apologize for your recent experience ****. We were booked by you for a same day move to help accommodate your moving needs. Upon arrival our pros reported that you included a large fish tank & stated you were only paying for 1 hour when you were charged $150/hr with a 2 hour minimum and a travel charge of $125 per our conversation and the signed contract. They also stated that the moving manager had to call the police because you threatened to harm one of the movers and call on your guys to harm them because of the 2 hour minimum. We are saddened to hear that we were unable to satisfy your move.Again, we apologize for your experience.It is unfortunate that we were not able to meet your expectations during your move as Star Moving Services and our pros strive to give our clients an exceptional and pleasant moving *************************************** pros are committed to resolving your issue immediately. Please contact our customer service line at **************. Please reach out to our support team as we would love to get this resolved quickly for you!
  • Review fromPamela B

    Date: 05/04/2023

    Star Moving Services was very professional and efficient movers with excellent organization skills during packing, and transported my belongings with care.
  • Review fromAngela D

    Date: 05/04/2023

    My experience with star moving services was excellent. I dealt with other moving services in the past and it was a calamity. But star moving services was 100% guaranteed an amazing moving company. They made sure that they took extra caution when it comes to my items and the movers move fast and handle your items with care. I will definitely recommend this company to anyone that needs moving services.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.