Reviews

Review Details

• Review fromJt T

  Date: 02/28/2025

  Don't get me wrong here they make amazing canvases and the turnaround time as quickly. On the other hand the customer service is absolutely atrocious on this website and you'll never get what they promise you. I was charged ***** Duty for $14.56 and they told me in multiple occasions that they would send me an instant credit or ****** once I sent them the bill. I sent them the bill and back and forth over the past 1 month I've only received a couple replies and they have never yet given me my instant credit to the account to cover the fee. Also don't bother calling their phone number their phone number does not work either it's a fake phone number. It just sits you on hold for hours and hours listen to the same song over and over again.The website lists these items as being manufactured in *****************. Nothing that they print and send you is made in the ************* it is all Made in ***** and ship from ***** direct.I have not seen customer service this bad ever from a company. They answer your emails you give them the answer that they're looking for and yet they still don't help you with it. My next option now is doing a chargeback on my credit card. I have all proof in writing of what they told me they would cover and yet they have not covered any of it yet. Stay away stay far away.

• Review fromAdalia R

  Date: 02/12/2025

  Ordered 2 large acrylic prints and they have the acrylic on the back... reverse!! never seen this not what is expected. waited $180 customer service is horrible spend 4 hrs trying to get a hold of someone. leave message after 1hr hold...

• Review fromKelly S.

  Date: 01/13/2025

  Unsatisfied with large print. No response to calls or emails. Site claims 100% guarantee. Have tried to resolve with 4 emails and several unanswered calls.

• Review fromBrenda P

  Date: 11/19/2024

  What an unprofessional company and HORRIBLE customer service experience. They misrepresent their product and don't answer their 24/7 phone line. We are already have over 27 emails and no closer to resolution of my issues. If 0 (zero) stars were a rating, I'd chose it.

• Review fromBern T

  Date: 11/10/2024

  They promise a hassle-free refund if customers are not satisfied with their customer *********************************************. This couldn't be further from the truth. They give you the run-around, hoping to tire you out, after sending us undersized canvases that don't fit the standard dimensions they advertise.

• Review fromCheryl W

  Date: 10/18/2024

  I had been using Canvas Champ quite a bit for some items such as Umbrellas and certain kinds of prints ect. While the quality is ok the larger issue I have is that as a business, not only does their customer service absolutely stink- but they lie lie lie . The most recent example is my order that is now well over 1 month late on being received. With in two days of the anticipated arrival date i contacted them. I have dozens of communications which I always had to initiate through a ticket where they continue to tell me its in production, being expedited, will be ready in 24/48 hrs ect. Never a legitimate reasons for the delays or a real answer. After weeks of this I pointed out how they continue to advertise sales but cannot fulfill my order - for which they have also had my money since it was placed. When I threatened to contact my banks or the BBB I would then receive a response that the order has been expedited and will be 48 hrs ect then a week goes by again and nothing. Very sad they think so little of their customers that they lie.. a real reason or effort to correct the problem would show respect. There is nothing about my order that is unique, custom or something that I have not ordered before.. so why the lies and delays is beyond me. Also, they have in no way made an effort to compensate for the delays such as a future discount or free shipping ect.. nothing, absolutely nothing but lies and lies and lies.

• Review fromJulie K

  Date: 06/05/2024

  It has been a month since my order and it just shows in productions. The estimated delivery date was Mau 21, 2024 and today is June 5, 2024. When contacting them they say the have expedited my order and yes here we are still in production. They say they can't give a refund because the order is, you guessed it..."in production". I guess I will dispute the charge with my bank and hope for the best. I am so upset as this was a very sentimental order.

• Review fromsean j

  Date: 04/11/2024

  its absoluty awful to work with compony ! I have called 2 times and waited 50 minutes and nobody answer the phone . I have placed an order 3 days ago but no conformation nothing . I just like to know whats going on with my order but nothing . wish somebody would contact me through this message . would never order from this compony again . I can't even find some one to cancel my order . they already have my credit card info . I might contact BBB also . soooooo annoying .

• Review fromTara M

  Date: 03/10/2024

  This company tried to bribe me to remove my 1 star review Canvaschamp has a proof process that is a lie, a quality guarantee they refuse to uphold, an inexperienced team of 'designers' who don't understand print files, only replied to my multiple requests for response after I left a one star review and then BRIBED me by offering a larger print to remove the review. I submitted a 300PPI high resolution image, the proof looked great, but the actual print was awful, the added text and graphics to my painting were completely blurred. They were pixelated and illegible. I sent the info and image to them to ask how it was possible only parts of my image were affected. They simply offered a reprint. I said I would like to know the cause so the same file isn't sent. For 12 days I've begged for an answer. They did nothing until I left a one star review but refused to give me a date as to when. After posting this review I received an email. They informed me the print team "FIXED THE FILE". To note, this was a 6000x6000 pixel 300 DPI file. It didn't need 'fixing'. The proof was perfect, the print was not. But they assured me they "fixed it." I kept requesting that they please send me a picture of the actual print before they mailed it, they said they would, and they never did. Then they emailed me telling me that they couldn't print my file at an 8x8 and they wanted me to pay more to print at 25x25inches. I informed them their quality guarantee does not require that I pay more. Their proof process is flawed and the bribe was not well taken.They said since they offered to make the print bigger (THREE TIMES BIGGER!) if I removed my reviews. I declined and informed them I would be filing a complaint for bribery as my review was federally protected. This company has THOUSANDS and THOUSANDS of good reviews, I imagine that is because they are bribing the others to remove bad reviews, which induces purchases from potential customers researching for real experiences.

• Review fromRuth Z

  Date: 03/06/2024

  My canvas arrived a week later than I was told. But the product is well made and just as I requested. The website was wonky. I would use this company again.