Reviews

Review Details

• Review fromJanis I

  Date: 12/11/2024

  Based on my personal experience, I bitterly regret ever doing business with this company. They sent the wrong specs for the landing area, so while their installers waited half a day, our general contractor had to completely gut the cement they'd laid out and re-do it. They installed a vertical enclosed lift that, contrary to everything they'd promised, had no ventilation and no way to reach anyone if it broke down with someone in it. They sent the wrong room, then replaced that with yet another wrong roof - and failed to install that one correctly! We only discovered that last part during the hurricane two months ago when the roof blew off and could have killed someone.We had some issues with the lift itself and the company did not return calls for weeks and weeks. When we finally got a repair person sent out, he said he'd never worked on a ********* enclosed lift before and had no idea how to fix it. There was ONE person there, eventually (this after more than a year of bad service), who did know about the elevator, but he was either fired (probably for competence) or left in frustration. The service was so bad that even though we'd bought an extended warranty (portions of which they refused to honor regardless), we managed to get the company to add on an extra year of warranty because they'd been unreachable for the first year. A YEAR. When we went to try and take out another year, they sent a contract giving them the right to raise the price of the warranty every single year - with no warning, and no recourse, and no limit. We refused to sign it.The final straw was when Hurricanes ****** and ****** came through and the elevator was damaged. They refused to even come out and assess the damage, declare it unfixable (so we could try to collect some insurance) or fixable (and fix it) unless we signed a four year extended *********** my opinion they behaved like crooks. If I could give them a minus ten, I would.