Reviews

Review Details

• Review fromJordyn B

  Date: 04/30/2025

  I've been trying to get my proof updated for over a month now, and no one has responded. Every time I call, I'm told it takes 2448 hours for a reply, but nothing ever happens. Each call seems to reset the case, giving the impression that a new 48-hour window startsyet still no resolution. I've already missed the deadline I needed this for, and it's extremely frustrating. To make matters worse, I'm being told I can't get a refund. This situation is unacceptable.
  

  Bannerbuzz

  Date: 05/03/2025

  Hello Jordyn, we sincerely apologize for the inconvenience you experienced. We always strive to provide fast and efficient service to every customer, and its unfortunate that you encountered this issue. Were glad to see that our team was able to expedite your order as per your requirements. However, as your feedback is important to us, we will certainly take it into consideration as we continue working to enhance the overall customer experience.

• Review fromWilliam C

  Date: 04/29/2025

  Products are good and cheap but the customer service is terrible, beware.
  

  Bannerbuzz

  Date: 05/03/2025

  Hello ****, we sincerely apologize for the inconvenience caused. We are committed to delivering efficient service to every customer, and it's unfortunate that you encountered this issue. We're pleased to see that our team was able to provide the resolution you were looking for. Your feedback is valuable to us, and we will certainly take it into account as we continue working to enhance the customer experience. We're also glad to know that you're satisfied with the products we offer.

• Review fromKentrell B

  Date: 04/21/2025

  I was hesitant in the beginning due to the reviews. Contacted me about one of the proofs looking blurry and they requested a better quality file. They delivered as promised. I'm satisfied with the prints.

• Review fromRebecca H

  Date: 04/15/2025

  The absolute WORST experience --- didn't acknowledge the order for 2 weeks (was suppose to have shipped out by the time they finally acknowledged my order (I should have just reversed the charge right them) - then another two weeks of going back and forth with them about what i ordered for them understand that where i had white ink in my creative i wanted it to be white and not see-thru on the window cling -- and then finally when it did arrive.. let's just say that this window cling -- did not clung..... I will be steering clear of this company in the future... They are inexpensive, yes - but perfect example of you get what you pay for.
  

  Bannerbuzz

  Date: 04/17/2025

  Hello *******, were sorry for the inconvenience youve experienced. We strive to provide efficient service and quality products to all our customers, and it's unfortunate that youve encountered an issue. Rest assured, our team will be reaching out to you shortly to address your concerns.

• Review fromRachael M

  Date: 04/07/2025

  I received exactly what I needed. They did email several times to ensure that they were providing exactly I was asking for, and had I not noticed the emails from them, my order would have been late for my event. But I responded promptly to their emails and the sign was ready on time. They did ask questions I felt could probably have been answered by design submitted, but I think they were just trying to ensure what they provided was what I wanted.
  

  Bannerbuzz

  Date: 04/09/2025

  Hey *******! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive! 

• Review fromJessica C

  Date: 04/05/2025

  Trying to order ANYTHING is a headache. The customer service is outsourced and clueless. They will basically waste your time for two weeks trying to get design approved. And if you are tax exempt forget about it. Our business will no longer be spending money there. DO NOT WASTE YOUR TIME.
  

  Bannerbuzz

  Date: 04/07/2025

  Hello *****, we sincerely apologize for the inconvenience caused. We aim to deliver fast and efficient service to every customer, and it's unfortunate that you encountered an issue. Your feedback is truly important to us, and well certainly take it into account to help enhance our overall customer experience.

• Review fromNina p

  Date: 04/04/2025

  Don't buy from this company. You will pay express and this order is coming from *****. They sent me two banner which the material was breaking into pieces while removing it from paper. I called them created a ticket to get my refund back and they never responded. I emailed them and still no answers. Don't waste your time nor money.
  

  Bannerbuzz

  Date: 04/07/2025

  Hello Jamnina, we sincerely apologize for the inconvenience caused. We are committed to delivering quality products and efficient service to all our customers, and it's unfortunate that you experienced an issue. Were glad to see that our team was able to provide the resolution you were seeking. That said, your feedback is truly valued and will be taken into consideration to help improve our customer experience.

• Review fromAhmet K

  Date: 03/19/2025

  I placed an order with BannerBuzz on February 24 2025, hoping for a smooth process. Unfortunately, their design team was an absolute nightmare to deal with. Despite providing clear mockups, it took them 22 days to understand my designsomething that should have been straightforward.After all that wasted time, they then informed me that shipping would take another 15 days, pushing my delivery date all the way to April 1. That was the final straw. I requested a refund, and now theyre saying I have to wait another 7 days just to get my money back.Honestly, this is partly my fault for giving them another chance. My past orders with them had print mistakes, color mismatches, and poor product quality, but I wanted to believe they had improved. They ************ mestay away. Their product quality is low, and their communication is non-existent. Save yourself the headache and support local businesses instead. At least then, you can speak to someone who actually understands your request and can offer real customer service.
  

  Bannerbuzz

  Date: 03/24/2025

  Hello *****, we apologize for the inconvenience caused. We strive to provide quality products and efficient service but recognize there is always room for improvement. Please rest assured that the refund was processed on March 20th for your recent purchase and will take standard time to reflect in your account, depending on your bank. Our team has also provided the best possible resolution for your previous concerns, and we remain available to assist if any issues arise. However, as your feedback is important to us, we will surely consider it to make the customer experience better. 
  

• Review fromIrene G

  Date: 03/18/2025

  I wish I had seen the reviews before putting an order in. I ordered a pop up banner and had left the exact comments of color of fabric and white lettering of our logo and website. It was estimated to arrive a couple days prior to my event without extra shipping and ample time to allow for any changes to design. Needless to say I waited a week and never heard a word so decided to email. I got a response the next day and they hadn't completed any of the items I had left in comments. Needless to say they delayed things so much and I had to make multiple calls just to have the job completed 10min over the phone. Upon approving design and agreeing to arriving a day later, I get another email saying my items now on hold. I call again and due to delay it couldn't come until a day later which was my event day and for that, they wanted to slap me with $160 for expedited service. I tried to talk to them but they had zero customer service. I did feel that if the design took 10min over the phone, they could have prevented the 2 weeks of calling/emailing them for update. Needless to say I cancelled the order as I was fed up. Do not use them!
  

  Bannerbuzz

  Date: 03/21/2025

  Hello *****, we sincerely apologize for the inconvenience. We strive to provide fast and efficient service to every customer, and its unfortunate that you encountered this issue. Your feedback is valuable to us, and we will certainly take it into account to enhance the customer experience.

• Review fromRachael E

  Date: 12/10/2024

  I would give them zero stars if I could. Their customer service is the worst, and it's all outsourced. If you have a time-sensitive issue, don't expect a quick response to your email. When you call, you'll be speaking to someone in *****, and your order will be printed and shipped from there. Even the chat feature is no help when you have problems. Save yourself the frustration and avoid ordering from this company.
  

  Bannerbuzz

  Date: 12/17/2024

  Hello *******, we sincerely apologize for the inconvenience youve experienced. We are committed to providing fast and efficient service to every customer. Its unfortunate that you encountered this issue. Rest assured; our team will reach out to you soon to address your concerns.