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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Dwalette S

    Date: 11/14/2024

    Aspen Dental in ******* GA billing department will charge you an out of pocket cost before your treatment, even though the insurance information explains to them, the complete service will be paid in full, causing an over payment. I requested a refund and was told it could be used toward future appointments, per my insurance company, my 1st treatment and the next appointment would be fully covered by my insurance. My next appointment they wanted me to pay out of pocket $113.80, the 1st appointment was $********* dental claims summary shows 2 claims requested the date for my 1st treatment, one denied and the other claim processed. I think a denied claim is used to generate the out of pocket expense. I had to file a discrepancy claim with my insurance company before Aspen Dental in *******, GA would show a credit. Aspen Dental in ******* GA refused to discuss my account with my insurance company without my consent. My dental visit was 10/31/2024, I was told 11/13/2024 after repeat calls and after Aspen Dental not talking with my insurance company, without my consent that I had a credit. I told her I wanted a refund, she told me it would take 10 days to process, my credit card charge was posted within 24 hours.Please check with your Dental ***************** before paying Aspen Dental in ******* GA money before your service. The Doctor and Dental Hygienist were impeccable.

  • Dawn H

    Date: 04/11/2023

    Aspen Dental is widely know for poor service. I saw them in December of 2022, paid up front for dentures and 15 extractions. My first visit wasn't until January. I had received many "we have to reshcedules" before any work was done. I finally good all my teeth pulled and had "temporary" dentures. They did not fit at all. I opened my mouth and they would fall out. I went back 2 days after the extractions, they adjusted them with no better result. It has been 3 months now and they are finally going to make me a new temporary. I have fought and fought with these people and they just suck!!! They don't listen to anything you have to say. 6 months is a long time to go with just a temporary denture...especially when they don't fit!! Stay away from Aspen Dental as much as possible. They are money grabbers and don't give a s*** about you, just your money.

    Aspen Dental

    Date: 04/20/2023

    Dear *** or Madam:Thank you for the opportunity to respond to the complaint filed by **** Hair on behalf of the *********** Aspen Dental branded practice, owned and operated by Love Your Smile LLC. We will be responding to the consumer directly on this communication.The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yes to quality oral care.I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws

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