Reviews

Review Details

• Review fromJeff G

  Date: 12/21/2023

  Nichols staff repaired a bumper cover, tail light, and deck lid repair on my ***** Civic. I waited for 2 1/2 months to get Nichols body and paint work. Communications were poor within the business when asked about additional work to be performed when car was in the shop with staff stating the best time to get this evaluated was when car was turned in for work in December. When I turned my car in Bill indicated that additional work would not be performed at this time that I would need to bring vehicle back. When I attempted to clarify as to why this was not better communicated with me so I could have received a complete job the older lady stated that the insurance company would not have understood why I needed the rental car for longer than the estimated/insurance repair. I've always been told if someone shows you who they are believe them. When I picked the vehicle up today there are two areas pointed out to the Bill and the shop owner/manager who indicated that this was not damage caused from the accident. When I explained to **** and the owner/manager that these areas were not like this before the accident they were dumbfounded. When I was recapping the conversation with owner/manager he became very short in tone and speach. I was explaining the situation to the older lady as I paid my deductible and the owner/manager walked through asking in a deliberate tone "whats the problem now". I did not expect this treatment or attitude from this well used local shop when pointing out poor work quality. Unfortunately, do not depend on Nichols Body Shop to be an advocate for the customer but expect excuses as to why their performance was poor. If you are expecting anything that resembles customer service I recommend staying away from Nichols Body Shop.

  Nichols Body Shop

  Date: 01/02/2024

  Customer did ask about additional work when he dropped off his car but due to our schedule and upcoming vacation days for our employees the additional work could not be completed until a later date. We did not Repair his Bumper cover as he states. We Replaced it with a ********* part. We also replaced his Lt **** **** and Repaired a small dent in his Truck Lid. When he came to pick up the car he was furious and very hard to communicate with. He showed me 2 imperfections on the Trunk Lid he felt we should have repaired. I asked if he thought they were related to his insurance claim. He said no but we should have fixed them for free. I explained that fixing them would incur a lot of expense since it would also require Blending the paint onto the Lt ******* Panel. After about a half an hour of discussion I finally offered to send photos of the spots he wanted repaired to his insurance company and if they would approve the additional repairs we would be glad to fix them. We spoke to 3 different people at his insurance company and all said we are not repairing unrelated damage. When I called the customer to relay that information he just started screaming at me and telling me I did not try to help him. There is a small imperfection on his new Bumper Cover that we would have been happy to take care of but he declined. He has now blasted our business on *********************** and now here. I am very thankful for our many loyal customers and also thankful that I have only had to respond here 2 times in 15 years.