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Business Profile

New Auto Parts

Richard Kerns Truck Parts

This business is NOT BBB Accredited.

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Review Details

  • Alex Q

    Date: 03/28/2025

    I would like to warn anyone thinking of purchasing any products such as engines, transmissions, differentials, or anything that is touched by water and or oil from RKTP, THESE ITEMS WILL NOT BE WARRANTIED AS THEY SHOULD BE BY THEM. I purchased an engine from them with the understanding that the engine had been ran tested new rod bearings, main bearings installed and valtrain had been inspected along with the fuel pump. I received the engine installation was complete and upon initial startup, engine had excessive blow-by. The next morning we contacted **** to notify them of this issue where the salesman stated to just run the s*** out of it, it should clear up. If anyone has any kind of mechanical sense they would understand that blow-by is caused by worn rings. Afterwards the engine had not been ran no more than 150 miles prior to losing oil pressure. RKTP was notified of this issue immediately and I was told that 20 lb of oil pressure was standard for a Cummins ISX 15 L engine once it reached operating temperature. After conducting research ******* specifications on a warm operating engine at 65 mph 1400 **** oil pressure should read between 38 lb to 40 lb of pressure. Obviously someone at **** does not know what they are talking about. When contacting them about having the engine warrantied I was told that I needed to come to their facility in which I did just to be told that the engine was needing an overhaul. Per their warranty it states 90 days and purchacer is responsible for parts and a $2,500 deductible for the labor. I do not see that this is the correct way of conducting business. If the engine at initial startup is already demonstrating failure it should be the responsibility of the seller to replace or repair the engine. Consumer rights is being contacted In reference to this situation, due to how it has been handled.

Richard Kerns Truck Parts is NOT a BBB Accredited Business.

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