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Business Profile

Furniture Stores

Farmers Home Furniture

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Farmers Home Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Farmers Home Furniture has 273 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Farmers Home Furniture

      1851 Telfair St Dublin, GA 31021-3118

    • Farmers Home Furniture

      681 W Washington St Monticello, GA 31064-1371

    • Farmers Home Furniture

      20 N Leroy St Metter, GA 30439-4129

    • Farmers Home Furniture

      764 W Oglethorpe Hwy Hinesville, GA 31313-4499

    • Farmers Home Furniture

      5 W Pine St Mc Rae, GA 31055-4528

    Customer Complaints Summary

    • 174 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ***** *****ould stand behind their product and just replace the bed I bought it as I need it for medical reasons.

      Business Response

      Date: 04/13/2025

      The Store Manager in our ******** location has already ordered a new adjustable base for the customer as an exchange. The customer needs to contact the store to schedule a time for the swap. The Group Manager attempted to contact the customer using the number listed, but it went to voicemail.

    • Initial Complaint

      Date:04/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,

      ****** *******

      Business Response

      Date: 04/15/2025

      A replacement has been ordered. It is scheduled to be swapped out next week. It is our understanding that the customer is happy with this outcome.

    • Initial Complaint

      Date:02/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: ********



      I am rejecting this response because i feel like that the warranty had expired a month prior according to the business. I have purchased several items from this business and feel like they could've just sent the repairman out to look at the refrigerator and not charge it to my account. This is an item that has been paid in full and I still have an account with them. They were not trying to assist me at all as a customer. During the time my refrigerator was not working, i had to throw a lot of food away as i did not have any other place to put it except for a cooler and my family members had very little room for me to store my meats and other frozen items such as ice cream, butter, milk, etc. They couldve offered me a replacement to use or the best solution wouldve been to send the repairman to look at the refrigerator without charging or at least split the charge. I know I will not be doing business after i finish paying for the items i currently have on my account. Its really sad because this is the only furniture store and now I will have to go to the next town over which is ***** minutes away.



      Sincerely,



      **** *******rchase another refrigerator.

      Business Response

      Date: 03/04/2025

      The customer purchased the refrigerator on **-**-****. The manufacturer's warranty expired on **-**-****. At the time of the sale, the customer had purchased a three-year service plan that expired on **-**-****. She contacted the store in February and said that the refrigerator was not cooling. The Credit Manager let her know that we could provide our serviceman's number to her, but that repair costs would be her responsibility. She also told her that as an alternative option, we could send the serviceman to make the repairs and that the cost could be added to the end of her contract. The customer said that she wanted to think about it. Store personnel will try to reach her again to discuss her options.

    • Initial Complaint

      Date:02/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Rick did come out and repair the bed frame and added extra screws and rails. He also told me to contact him directly if anything else happened to the bed frame.



      Sincerely,



      ****** *******

      Business Response

      Date: 03/03/2025

      The Store Manager contacted the customer on ******** *** ****. He scheduled an appointment to inspect the bed rail. The Store Manager took the rail to the store. It was repaired and returned to the customer on ******** ****.

    Farmers Home Furniture is NOT a BBB Accredited Business.

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