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Business Profile

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North Georgia Toyota
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for North Georgia Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see

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North Georgia Toyota has 2 locations, listed below.

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    • North Georgia Toyota

      1510 E Walnut Ave Dalton, GA 30721-4242

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    • North Georgia Toyota

      PO Box 1326 Dalton, GA 30722-1326

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This has been resolved. ut so he knows the seat worked. If it was like that before i would have not been able to reach any of the pedals. So im very upset that this happened. The last time i brought it in for breaks the unexperienced young training tech wollered out my aluminum rims and after waiting it seemed like 3 hours they said my wheels were wobbly???? I go back there to look the lugnuts that were on my whell would not keep my wheel on. So i have proof i put brand new lug nuts i bought at ****** tires when i bought my tires. So the service manager made be buy new ons 70.00 with a lip to replace them after there tech ruined my wheels then had the nerve to tell me how much the wheels would be i could pay for they were not cheap. This is ridiculous and i had planned on purchasing a new car there seeing they break stuff and fail to take responsibility and want me to pay for there mistakes not my cars they did it they should pay for it. I want my rims replaced to. I do have proof i put brand new lug nuts on it. So there tech did it they are responsible. Thats just dispicable to damage a car and ask me to pay for what they caused.

      Business Response

      Date: 12/04/2023

      I personally called Mrs. ******** and addressed her concerns. We did not damage her seat. The car is 22 years old and the seat quit working. I thought that Mrs. ******** was satisfied with our discussion.

    North Georgia Toyota is BBB Accredited.

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