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Business Profile

Dry Cleaners

Dacula Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Reviews

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1

Average of 1 Customer Review

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Review Details

  • Sherrie S

    Date: 11/18/2022

    Purchased a brand new black and white blazer from White ***** Black Market (Nov 4, 2022). Never worn it.After I have purchased it, I stopped by Dacula Cleaners to clean it before I wear it.It was accepted by the counter guy and I was told it will be ready on Tuesday (Nov 7, 2022). When I arrived it wasn't ready. No one said it was a possibility it was damaged. He asked if I could come back. I said sure. I returned, paid and left. When I looked at the blazer it was damaged. Black dye all over the white. There was no note on the blazer to inform me my brand new, never been worn jacket was damaged during cleaning. The owner, stated it was not his fault he send the clothes to a plant to get cleaned, then he stated as he was cleaning it he noticed the dye and it is a "manufacturer defect" and for me to contact White ***** Black Market it is the company fault. I let him know it is his fault he damaged my blazer and he need to reimburse me. When I let him know how much the blazer cost and provided proof of the cost. His solution was to call White ***** Black Market and lie to the customer service rep in order for me to get a refund. He then let me know his sister is a lawyer and she had black and white clothes from ******. Why he thought to tell me this, I do not know. He is responsible for damaging my blazer, refused to reimburse me, will not take responsibility for he knowing he wasn't capable of cleaning my blazer and then had to mention his sister is a lawyer. He is unethical.

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