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Business Profile

Auto Rentals and Leasing

Automax Rent A Car

This business is NOT BBB Accredited.

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1

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Review Details

  • Thomas B

    Date: 05/16/2023

    I made a reservation with AutoMax for a family trip to *********** that we had been planning for two years. I clearly communicated our destination when requesting a quote online, as well as in person when I went to see the vehicle in person. My quote included "unlimited mileage" and the reservation summary that I signed also included a $0 charge for mileage (all documented). As I mentioned, I also talked to one of AutoMax's employees in person and told her our trip was to Yellowstone. However, a week before our trip, when I called to confirm the reservation, I was told they do not offer unlimited mileage to my destination. I brought up the quote, reservation summary, and discussions with the employee but AutoMax would not honor their agreement.Any reputable business would have accepted responsibility and tried to fix the problem, however, AutoMax showed no willingness to rectify the situation. Their poor communication, mediocre customer service, and unprofessionalism almost cost our family a once-in-a-lifetime trip. Had I not called to confirm, I would have been charged close to $2,000 in extra charges upon return. I understand people make mistakes, but I also believe a business should do what's necessary to fix an issue that they have caused.If you use AutoMax, get everything in writing and confirm your agreement early and often.

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