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Business Profile

Heating and Air Conditioning

Stuart Pro Heating & Air
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.33

Average of 1 Customer Review

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Review Details

  • Robert G

    Date: 11/30/2024

    Stuart Pro has very high repair rates. They replaced a gas control value, I ask how long it would take. I was told a long time and it was very hard to change. The price was $580, the valve was covered under warranty. 45 minutes later, he was done. To charge $580 per hour is predatory. They did reduce the price to $507 because we are old. Afterwards, I went on line to see what is normal. To replace a gas valve takes 45 minutes to 1 hour, the normal charge per hour is $75 to $150.per hour. Informed customer

    Stuart Pro Heating & Air

    Date: 12/05/2024

    We are looking into this appointment and management will reach out to him to discuss further.

    Stuart Pro Heating & Air

    Date: 12/06/2024

    Thank you for your feedback, and we appreciate you taking the time to share your experience. We're sorry to hear that the price for the gas control valve replacement didn't meet your expectations. We strive to be transparent about our pricing, and our team works hard to ensure that repairs are done thoroughly and safely.
    While we understand that the cost may seem high in comparison to hourly rates you found online, please keep in mind that the price reflects not only the time spent on the repair, but also the skill, expertise, and resources that go into ensuring the job is done correctly, as well as covering operational costs. We appreciate your understanding and are glad we could offer a discount as a gesture of goodwill.
    We value your business and feedback, and we'll continue to review our practices to ensure that we are providing fair and high-quality service. Please don't hesitate to reach out if you have any further questions or concerns.
    Thank you, The Stuart Pro Team

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