Reviews

Review Details

• Review fromLauren S

  Date: 11/03/2023

  Disorganized and rude staff. No customer service skills or training. Inaccurate billing system with no checks and balances or audits by the company. Service is cheap but you get what you pay for! All is well until there is a problem and then you find out why! They clearly are investing it in hiring capable and professional staff!

• Review fromJesse S

  Date: 08/13/2023

  This review of System 5 Electronics (S5E) is based on interaction with the company as a result of a hit and run by one of their employees in a company car and not of their business performance. It is intended to shed light on their lack of ethics and integrity to take responsibility which would certainly concern me when contracting them for security work. While traveling through *******, we were tied up in traffic on I85. The S5E employee made a dangerous unsafe maneuver and tried to pass between our car and another one just ahead of us in the adjacent lane. There was clearly not enough room but he did it anyway hitting our front quarter panel with his rear quarter panel and then speeding off never stopping to see what he did. Due to the heavy traffic on I85 we eventually caught up with him and although he tried to switch lanes and evade us, we were able to get close enough for pictures to identify his car, the damage to his car and of him. A police report was not possible given the traffic conditions and the S5E employee leaving the scene. We made S5E aware of the incident and sent them the pics we took. The company representative apologized and indicated they would pay for repairs out of pocket, requesting the body shop estimate. They never questioned our account of the incident, but said the driver didnt realize he hit us (his evasive efforts said otherwise). Upon receipt of the estimate, they changed course and turned it over to their insurance company. The insurance company eventually dismissed the claim stating S5E now denied any involvement in the accident, damage to their car (the pictures showed otherwise) or knowledge of the incident by their employee. S5Es position change should be concerning with regards to how they would stand behind their security work in a similar situation. Legal responsibility took priority over moral obligation. With many security companies in *******, I would strongly suggest people pursue other options given our experience.

• Review fromKevin P

  Date: 09/16/2022

  I have several properties with System 5 Electronics and every month my bill is incorrect. *** called CEO ********************* and the Office Manager ******************************* to no avail. I had all of the canceled checks showing I paid and ***** just let it sit there for 6 months. After I showed her it was paid she said she take care of it. She never called me back. ********************* never called me back. I thought it was taken care of but when I tried to schedule service they said I had a past due balance and couldnt schedule.I drive down there and ***** wasnt in the office a nice person there attempted to help but why do I need to drive 30 minutes each way when Ive already sent proof of payment.