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Business Profile

Mattress Cleaning

Storm Air Care & Carpet Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattress Cleaning.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Louise K

    Date: 01/25/2023

    First and foremost I want to say that if they had come back to our home and completed the work--I would not have filed a complaint and would have been happy to have done business with them in the future. While the vent cleaning went well--and the tech was a nice guy--he FAILED TO DO THE *** COMPLETELY! This is what the young man messaged me: Alright so It's just a flat rate $300 and the cleaning includes *Unlimited Supply Vents The technician will connect a negative pressure machine (HEPA-filter vacuum) to clean your entire duct system *Free Furnace/ Ac Inspection *Free Plenum box inspection *Free system inspection ****************** -We Use Negative Pressure Machine-To me, a system inspection includes the furnace/AC like it states above---that did not happen! And when I called the company...at first they said they would come out the next week....NO ONE SHOWED UP. The young man on the phone said the man that cleaned our ducts supposedly checked the heat pump before he knocked on the door....the problem with the story is that he didn't knock on our door. He was a few minutes late and we were waiting and watching and my husband heard him pull into the driveway and went out to meet him, and was with him the whole time he was on our property, and AT NO TIME DID HE EVER WALK OVER TO THE HEAT PUMP----BECAUSE ONE OF US WAS WITH HIM THE WHOLE TIME HE WAS HERE. So if he said he did---HE LIED!!!!!!! YOU WANT A GOOD REVIEW ... DO THE *** YOU SAID YOU WOULD DO, AND IF A CUSTOMER ISN'T HAPPY--DO WHAT YOU HAVE TO--TO MAKE IT RIGHT. He implied that it was done without the technician coming to the door and letting us know--and that the tech would only say something if there was a problem--UNLESS A CUSTOMER GIVES YOU PERMISSION -- YOU SHOULDN'T BE WALKING AROUND ---YOU LET THE CUSTOMER KNOW WHAT YOU ARE DOING!!!!!

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