Complaints

This profile includes complaints for Corpay's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Corpay

  3280 Peachtree Rd NE Ste 2400 Atlanta, GA 30305-2453

• 

  Corpay

  PO Box 923928 Norcross, GA 30010-3928

• 

  Corpay

  PO Box 536705 Atlanta, GA 30353-6705

• 

  Corpay

  3399 Dogwood Dr Hapeville, GA 30354-1439

• 

  Corpay

  PO Box 2224 Birmingham, AL 35201-2224

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been loyal customers of **** for nearly 20 years, consistently using their gas card services for our fuel needs. Unfortunately, we are extremely disappointed and frustrated by how they have handled an ongoing case of fraudulent activity on our account.Despite repeated reports of suspicious and unauthorized charges, **** has refused to take full responsibility for this fraud. The issue has persisted for some time now, and rather than investigating it seriously and helping us secure our account, they have shown a clear lack of concern for protecting long-time customers.We expected a company we've trusted for two decades to act with integrity and urgency when faced with potential fraud. Instead, we've been met with indifference and a refusal to take accountability. This is unacceptable, especially in todays climate where fraud and data breaches are unfortunately commonand customer support and resolution are more important than ever.We are requesting the BBB's assistance in urging ARCO Business Solutions to take full responsibility for the fraudulent activity on our account, conduct a thorough investigation, and implement stronger security measures for their gas card program and received a refund of $1,573.This experience has seriously damaged our trust in **** and their customer service standards.

  Business Response

  Date: 05/02/2025

  *********,

  We hate to hear that we have lost your business due to the recent dispute denial for your Arco account. After reviewing the dispute notes, the following reasons are notated as cause for denial:
  1. Account had more than 10 active cards at the time of dispute, and not set up for Fraud Protection. This card limit is determined by business agreement regulations and cannot be overruled.
  2. Account closed as of 4/22/25 and is not eligible for further review or courtesy credit as a result.
  
  We understand while this is not the outcome hoped for, we hope you find our response satisfactory in explaining the cause for denial.
  
  Thank you for your time and patience while we reviewed your concerns.
  
  Executive Response

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting Corpay (also known as Nvoicepay/Fleetcor) for deceptive and unauthorized financial practices that affect both us and the businesses that use Corpay to send payments. Corpay claims to process credit card payments on behalf of our customers, but the funds we receive are actually ACH deposits directly into our bank account. ******************** refers to these as NVP Cards, but we never receive any card information. They deduct a 1.85% card processing fee from our payments without our consent. We are not under contract with Corpay and have never agreed to receive payments through their platform or to pay any fees. Despite repeated requests over several years to stop using our banking information and to instead send a true credit card or pay by check, they still continue this. We have explicitly revoked permission for them to use our banking information and they won't even respond. Even more concerning is the misleading "copy" of remittance information sent to the senders (our customers): it includes fields for credit card number and expiration date" all replaced with Xsimplying a credit card was used. When we show customers the remittance we receive (which shows an ACH and a processing fee), they are shocked to learn were not being paid by credit card. Corpay is misrepresenting the nature of the transaction to both the payer and the recipient, which allows them to charge both parties fees under the false pretense of credit card processing. We also find it suspicious that Corpay is tied to FleetCor Technologies, a parent company that operates under a large and confusing list of alternate business names. This makes it difficult to identify the true party responsible and appears to be a strategy to obscure accountability. We believe this behavior amounts to deceptive practices, misrepresentation, and unauthorized use of financial data. We are requesting that the BBB investigate Corpays handling of payments and take appropriate action to stop these practices.

  Business Response

  Date: 04/30/2025

  Greetings!
  
  We would like to thank you for the opportunity to address your issue. 
  
  A complaint was filed due to your banking information being somehow affiliated with our products / services. 

  Upon review of your complaint, it was discovered that this account was set up for a service called Corpay Direct. This service does require a  financial institution be linked for functionality. 
  
  Per your request, your banking information has been unlinked and you should not see any future charges. 

  We hope this provides the necessary clarification. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while it does not help me resolve the unauthorized hard inquiry on my credit report using my information for a loan or card at this company, at least they tried calling me to explain. However, they only responded to the BBB complaint, and not to my direct emails to them. In addition, when they called from an unknown number, they never left a message or a call back, so it took a few days to connect live. 

  There must be a reason their company had someone apply for credit using my name and information. They are too big to dig into which division did this.

  Sincerely,
  
  ****** *******

  Business Response

  Date: 04/11/2025

  Greetings!
  We would like to thank you for the opportunity to address your issue regarding a hard inquiry that was unrecognized on your credit report.We attempted to research and identify if your information was associated with an application or established account , but were unable to locate any linked information.
  Please be encouraged to file a dispute with the appropriate credit bureaus this is impacting for further assistance. 
  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 
  Thank you, 
  Executive Response Team 

• Initial Complaint

  Date:03/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to Return check that was mailed out to us but with the wrong company designation on check.

  Business Response

  Date: 04/09/2025

  Greetings!

  We received your complaint for assistance regarding a check reimbursement that was alleged to be issued incorrectly. 

  Upon review of your complaint, it was identified that it was made out to the correct party. It was requested that we update the payee to an alternate name, however, we are unable to do so because the alternate name provided is not the actual client. 

  Please be encouraged to deposit the funds to your business account and reissue the funds via check to the preferred party. Successful contact was made to provide this update verbally as well. 

  We would like to thank you for the opportunity to address your issue and hope this provides the necessary clarification. 

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 01/31/2025

  Greetings, 
  
  Thank you for allowing us the opportunity to assist you. In reviewing the complaint and after speaking with you, the issue doesn't involve Corpay. Please file the complaint against the third-party company that provides the phone services sold at ******** 
  
  Obtain the name of the third-party company. 
  
  Your reference number is 18084864.
  
  Best regards 
  Corpay

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to CorPay December 4th, *************************** banking information. I receive a direct deposit from CorPay every week for purchases I make out of pocket as an employee at ******* *****. Recently, I changed my personal finances (opened new accounts, closed old accounts) and need to redirect which account ******************** is sending the direct deposits to. There is no online self service to change your account and routing number information on CorPays website/portal, so Im left with contacting CorPay via phone or email. I called once a week and was told the same thing, we are really busy and will get to your request as soon as possible. December 24th, 2024, I emailed CorPay and customer service escalated my case later that week. January 27th, 2025, After not hearing from CorPay for a month, I reached out again via Phone and was told nothing has been accomplished since I last contacted CorPay. They have never contacted me, and I have to constantly hound them. Everytime I call its the same story. Were sorry, let us make a new case #, escalate your case, please be patient. Ive asked on 2 occasions to speak with another department, superior, anyone. I am met with the same uncooperative responses. Were sorry, please be patient, we have updated your case #. I was not surprised when I learned the BBB has not accredited this business, and that others have had worse stories/issues with this company.I am considering taking legal action at this ******* reiterate, I am trying to update my account and routing numbers with ********************* Direct Deposit system.

  Business Response

  Date: 02/04/2025

  Greetings!

  We would like to thank you for the opportunity to address your concerns regarding updating your direct deposit information. 

  We attempted to contact you to assist with this  matter, but you  were unavailable for any of the attempted correspondences. If you are still in need of assistance regarding this matter, please be encouraged to call the customer service number on the back of the card for additional assistance.

  If assistance is needed regarding any other matter, please feel free to reach out to a member of the team. 

  Thank you, 

  Executive Response Team 

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theyre making customers cover their surcharge fees to use POS devices that contains debit and credit cards. North California stated a law prohibiting that.

  Business Response

  Date: 11/11/2024

  We hate to hear about your experience with our products and services. 
  
  After reviewing your concerns over surcharges, we have spoken with our Prepaid team and they have advised that this is a known issue we are working to correct, however we are offering credits to affected customers. Please contact us by dialing the toll free number on your card for assistance with this. 
  
  Our agent who has worked this complaint has left voicemails and sent an email requesting a response, as of today (11/11/24), we have not received follow-up communication
  
  Thank you for your patience while we researched.

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a growing business with a fleet of sales route drivers across *******, currently with 10 drivers and more being added this month. We chose Fuelmans fleet gas card program with high hopes that it would be a reliable tool to support our operations. Initially, despite a few minor issues, the program was working as expected.However, during Hurricane ******, we encountered a major problem. Over a 2-day period, one of our cards was mistakenly charged over $1,000 in fuel purchases. This card was in our possession the entire time, and we had not made those charges. Our account has *********** total. We immediately contacted Fuelman to resolve the issue, but after spending a significant amount of time on the phone, we were told that the only way to file a fraud claim was through email, as their fraud department could not be reached by phone.We filed the claim via email and followed up a week later, only to be informed today (10/23) that because we have more than 10 cards on our account, their fraud department would not handle the claim per their agreement. Instead, they implied the issue was likely due to a driver misusing the card, even though we had explained it was likely a system error, which was confirmed by a customer service agent during our earlier calls.After receiving no response to our email follow-up, we called customer service again, but the agent was dismissive and unhelpful, leaving us even more frustrated. We expect this issue to be addressed and for the erroneous charges to be credited immediately. If not, I strongly advise others to avoid Fuelmans services. After six months of using Fuelman, with our company spending around $2,000 a month on fuel, this situation has left us questioning their integrity. We have already begun an application with another provider, Wex, in case this issue is not resolved by the end of the week.

  Business Response

  Date: 10/30/2024

  K., M.

  We hate to hear about your concerns with our dispute process and policies.
  
  After speaking with our Fraud team, they advise the *************************** your Terms and Conditions. They have also stated regarding the transaction(s) in question, that our real-time monitoring system flagged transactions outside the normal use for your business and you were alerted you through email notifications. The decision to deny will remain at this time.
  
  We understand this is not the desired outcome, but hope you find our response satisfactory in explaining why this is the decision.
  
  Thank you

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 we were charged "risk based pricing" after many attempts to figure out why they said it was due to our credit changing- I ran credit reports and this did not go down as they said. They removed the fees that were line itemed. In March of 2024 during my maternity leave, we started getting these fees charged on our bills (around $300 bi-weekly), but the line item saying they were risk based pricing did not show up as a separate line, instead it was put into the departments total essentially hiding these fees and making us believe it was just an error since the fees weren't showing up as they had before as a separate line item charge. Upon my return in September I had my counterpart dig into this further and found that the fees were in fact being charged. Again they said it was due to our credit going down, and again I had to pull reports to show them it didn't. After the last month of calling them nearly every day they finally agreed to give us a refund, but only for the last 3 invoices. Essentially they are trying to only give us back $899 of the $4,589 in erroneous charges. After looking into this online, this is NOTHING NEW for them. There was a lawsuit in 2019, and they agreed in 2023 to be more transparent. Instead they are now just hiding the fees in each line item. I am sure I am one of many people they are doing this to, and I'm one of the few fighting to get my money back for something. How many people they are collecting these fees from that aren't even seeing them???

  Business Response

  Date: 10/24/2024

  We hate to hear about your experience with our company

  After reviewing your account history, we will be issuing the following Courtesy Credits:

  $1845 (10/24/24), and $1845 (11/01/24) totaling the remaining $3690 requested for High Risk Fees. 

  Please note this credits will appear on your upcoming 1-2 invoice cycles after the credits are submitted. 

  A separate email was provided containing an agents contact information should you have further questions, or concerns. 

  Thank you for your continued patience while we researched your complaint.