Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business Forms and Systems

Rushmypassport.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Forms and Systems.

Complaints

Customer Complaints Summary

  • 116 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/17/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to renew my passport. I used this company, and its a complete scam.I *****ed my application and passport to the company, and they sent an email that ended up in my spam folder saying someone altered my check. My check was not altered by me as I put it in the ***** envelope. The email domain is different from their company and just sat in my spam folder. After 10 days, I asked the company for a status update and said someone altered the check and delayed your application. So, I had them charge my credit card. This was four days prior. I connected with them today and still have not sent out my application to the state ******************* is a fraud, and I'm concerned they stole my passport as there is no proof they sent it to the state ***** The federal authorities should investigate this company.

    Business Response

    Date: 06/27/2024

    We are happy to see that you received your passport in the 8 wees that was purchased. We apologize for any misunderstanding that was experienced with our service offering and wish you the best. 

  • Initial Complaint

    Date:10/25/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service for expedited passport. Which means I can get my passport in 5-7 weeks. Went to ************ their site sent me to to download paperwork completed online. Shipping label did not print. Was directed to place to have identity verified and no appointments till January 2023. On my own found a place to verify my identity. From web site was missing a document for lost passport that I should of had. ***** told I needed a copy and original birth certificate. Spent another $35.00 expedited **************** at ***** couldnt help they were not trained to handle any questions about their partner company. I was educated on proper paperwork by person legally able to verify my identity. I didnt have all my paperwork needed from site. I asked ***** representatives if I had everything, and where was shipping label they didnt know. I purchased my passport photo. Asked about envelope to ship paperwork and was told to come back after my identity was verified. Im very unsatisfied and feel as if this site was not truth full

    Business Response

    Date: 06/27/2024

    We do apologize for any inconvenience or misunderstanding experienced with our service offering. We are happy to see that you were able to receive your passport within the time frame in which you purchased and we wish you all the best. 

  • Initial Complaint

    Date:10/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied to have an expedited passport renewal for an international trip and paid an additional fee for this service. The application was well within the timeframe required for the application to be renewed. A couple of weeks after I sent the application, I was told that they could not process the application because the barcode on the application form could not be read, even though I printed it directly from their website using a professional printer. After calling the service number multiple times and leaving voice messages requesting how to resolve so that I could timely book my trip, nobody ever got back to me. I was unable to book and travel on my trip as a result and still nobody has gotten back to me; nor has anyone even attempted to follow up with me knowing this was pending.

    Business Response

    Date: 06/27/2024

    We apologize for the inconvenience you may have experienced attempting to utilize our service. Unfortunately, we were unable to submit the application because it was not printed the standard size. the passport agency will not accept applications that do not fall within their guidelines.

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After following the ******** Services link on the ************ website (https://www.office.fedex.com/default/passport-services) to rushmypassport.com, I payed $181.95 to the website in good faith that they would handle my passport information and services. This order was placed October 6th at 1:28pm.After a day, I decided instead to go another route to obtain my passport, so I attempted to call the toll free number available on the website - ************** - and cancel my order. There was no one at their offices, according to the audio on their answering machine. I attempted to call ************ - ************** - to resolve the issue; however, they gave me the same toll free telephone number listed above. Circular argument. Finally, I tried to use the chatbot available on the website. This resulted in a helpdesk message that I have attached below.Rushmypassport, LLC's refund policy (https://www.rushmypassport.com/refund-policy/) states that I have 72 hours to cancel my order, yet there has been no attempt to call me or notify me that the order has been cancelled or that anything is being processed.

    Business Response

    Date: 06/27/2024

    Thank you for bringing this to our attention. We were unable to locate an order that corresponds with the email provided or the name the review is in. We would like to have an order number so we may further investigate this matter.

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date September 19th. Purchased a 1 week passport renewal service for 800$.Customer service claims that the "1 week emergency service" actually means 7 business days of processing and excluding travel time to and from facility"... doesnt state this anywhere on site or purchase confirmation. The passport was sent and received by the agency on sep20th. Today is September 28th, passport still has not been returned. I called customer support who told me there was 'zero shot i would ever get a refund' and then simply hung up...I have disputed the charge with my credit card company. The difference in cost for 1 week and 2 week delivery is 200$. At the very least should get the 2 week price. Website is a scam... they promise easy to access customer service chat feature which does not exist.

    Business Response

    Date: 06/27/2024

    We do apologize for any inconvenience our service offering may have caused you. A refund was issued for the service amount on 09/28/22. We do wish you all the best. 

  • Initial Complaint

    Date:09/15/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company scammed me and is trying to kill me. The stress is making me have panic attacks. They will not give me a full refund. This is too much to bare The mental distress caused me to seek medical help

    Business Response

    Date: 06/27/2024

    We Do apologize for any inconvenience this may have caused you. A refund was issued to you minus the shipping, which was used to return your documents at your request. if you have any other questions please give us a call at **************. 

Rushmypassport.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.