Reviews

Review Details

• Review fromMary M.

  Date: 02/19/2025

  This facility failed my family member and is likely failing many others. He was there for three and half weeks and was worse off than when he arrived by the time he left. As a family member overseeing his care, I requested on the third day of his stay to test him for a urinary tract infection. He was never tested. Multiple attempts were made to contact nurses and social workers with no response except when he was being discharged. This facility is raking in money from ******** while treating the patients with neglect and underpaying their staff. The care he received was horrific -- several instances of verbal mistreatment or just NO assistance at all. He came home with horrible rash from not being changed regularly. We found out after his release that he did in fact have a UTI and treated it immediately. This could've caused permanent kidney damage. I feel for all the elderly patients who don't have family members to advocate for them because despite my repeated advocacy for him, he still left in worse shape than when he arrived.

• Review fromDeidra S

  Date: 01/19/2024

  Since my aunt has been at Heritage, she has gone 3-5 hours at a time, multiple times per day, on multiple days without being checked for urine or ***** matter. She has been forced to lay in bed for 3-5 hours at a time in her own waste with an open wound, which is highly disturbing. The nurse station alert remote that is in her room does not work properly, and whenever the nurses do decide to come to do their job and attend to her needs, they place the nurse station alert remote too far away from her to reach it. Some of the nurses and CNAs that have worked with her since she has arrived have been unwelcoming, short spoken, and all out rude to her. Apparently the only good thing about this facility is the food according to my aunt. A disgusting suction tube of some sorts has been left in her room since her arrival and has not been cleaned nor removed from her room. The staff seems to be more concerned with socializing with each other in the hallways and looking at their phones more than they are concerned about keeping up with proper and consistent schedules as it pertains to caring for their patients. Pruitt Health could benefit from increasing the rigor with their hiring, screening, and training process. This is not the first time one of my family members has experience negligent health care practices while staying at one of their facilities; The Oaks is not much better. The way in which patients are being treated and attended to at Heritage and The Oaks is absolutely unacceptable, and Pruitt Health needs a class action lawsuit filed against them immediately. No rehabilitation/nursing home patients should be subjected to the type of abuse employees of Pruitt Health Care facilities such as Heritage and The Oaks are giving out without a concern or care. I would highly suggest that if you or someone you love is in need of rehabilitation or nursing homme services that you do not choose any Pruitt Health Care facility in ******, **.