Reviews
Customer Review Ratings
Average of 344 Customer Reviews
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Review fromCathy M
Date: 05/23/2025
Loadup is a better alternative to Thumbtack and 800 junk. Their prices are better;straight forward and they arent charging inflated prices. The website is easy to use, you pick the time, tell them what you need hauled away, you receive a confirmation and a contact with estimated time of arrival. Thank you! Especially thank you to the two who just arrived on a Friday evening of a long holiday weekend to complete the job. Much Appreciated! Also, all those at the call center were helpful, patient and friendly.Review fromEdward S
Date: 05/05/2025
Online site was easy to get quote for donation pickup. Good communications from start to finish. Driver and assistant were friendly, professional, quick to do pickup. A little pricey but worth it to donate items. Good items hated to junk it. Donated to **************. Moving so it was a good way to remove items from apartment that I can't take with me.Review fromLeigh W
Date: 04/29/2025
I am a designer and need a trustworthy professional company . Load up delivered on all accounts. From customer service to qualified white glove ******************************* hit the mark They are my go to delivery serviceReview fromLester M
Date: 04/26/2025
My phone call to schedule was very simple and was very pleasant. The two gentel.en that showed up to pick up king mattress and box springs were also very professional, kind and courteous. I called three different places in ***************** and no doubt in my mind I picked the right team to help me properly get rid of my mattress. I would highly recommend and if there was a five plus star they deserve it.Review fromCarmelita T
Date: 04/22/2025
After getting my appointment canceled two times in a row by Loadup because the loader assigned to me was sick or bailed, on the third attempt at pickup the loader completely missed the appointment and was unresponsive when I attempted to call the number given for them.
LoadUp
Date: 05/08/2025
Thank you for taking the time to share your feedback. At LoadUp, we value our customers and take customer satisfaction seriously. After reviewing your order, I can confirm that a refund has been processed as a resolution. We hope this resolution brings some relief and helps to address the frustration you experienced. We truly appreciate your feedback as it helps us improve and provide better service moving forward. Please accept our sincere apologies for the inconvenience, and thank you again for bringing this to our attention.Review fromJamie O
Date: 04/22/2025
Trampoline Assembly not completed after 4 hours but order marked completed and charged.LoadUp
Date: 04/24/2025
Thank you for sharing your feedback. At LoadUp, we take customer satisfaction seriously and always aim to make things right when issues arise. In your case, after reviewing the situation I can confirm that weve issued a refund as a resolution, and we hope this helps to ease some of the frustration you experienced. Again, I want to thank you taking the time to share your feedback and I apologize for this experience.Review fromKimberly M
Date: 04/20/2025
***** was very knowledgable and helpful! The process to create the order was very simple on the website. **** was very communicative, arrived when she said she would, and got everything into her truck and out of here!LoadUp
Date: 04/24/2025
Thank you for your kind review! Were so glad to hear you had a great experience with LoadUp. Our team and loaders work hard to provide top-notch service, and we will be sure to share your feedback with them.We truly appreciate your support and look forward to helping you again in the future!Review fromStephen c
Date: 04/07/2025
Great job...very perfessional..did they job quick..I will use them again....thank you.Review fromSonja J
Date: 04/06/2025
Friendly service on the phone and in person. Knowledgeable, fast, on time and great rates!!! I'm so glad I hired them. I'll hire them again!!!Review fromRogelio L
Date: 04/02/2025
My 2nd time using Loadup and i can definitely say there a great company both times my loaders took care of business and made sure i was satisfied with my service i will definitely contract them again and i recommend for anyone looking to get rid of junk
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