Reviews

This profile includes reviews for Datavant formally CIOX Health's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Datavant formally CIOX Health has 5 locations, listed below.

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  Datavant formally CIOX Health

  925 North Point Pkwy Ste 350 Alpharetta, GA 30005

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  Datavant formally CIOX Health

  1150 Northmeadow Pkwy Ste 100 Roswell, GA 30076-3890

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  Datavant formally CIOX Health

  2222 W Dunlap Ave Ste 300 Phoenix, AZ 85021-2852

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  Datavant formally CIOX Health

  P.O.Box 409900 Atlanta, GA 30384

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  Datavant formally CIOX Health

  PO Box 1812 Alpharetta, GA 30023-1812

Review Details

• Review fromSandra F

  Date: 11/02/2022

  I work in personal in jury litigation. Whenever I have to order records via CIOX I cringe as they are by far the worst third-party company to have to go through. Almost every order I put in with CIOX is not processed property. Letters of request are not read property and are not processed correctly. I have wasted hours and hours on the phone trying to get processors to do their job. Even subpoenas are ignored, putting the facility in violation of a court order, or they are not read property resulting in incorrect records sent (which you are billed for). If you are a medical facility looking for a company to help get medical records for your patients, etc. DO NOT USE CIOX.

• Review fromSuzanne M

  Date: 10/24/2022

  They falsified my medical records and eventually blocked my portal with ***** and Piedmont. Never gave my medical records to me. Bunch of criminals! I hope this company get investigated for fraud. I can just give two names IT Director ********** and Manager ********************************There is no law and order in ******* as far as the medical treatment and patients' care concern!!

• Review fromAly W

  Date: 09/15/2022

  There's no consistency. I sent off for medical records for a client a few weeks ago, the worker only looked at the cover page never even bothered to look at the actual release, then rejected it because she didn't look at the release to see the v entire social security number. Resent it then the next person reject it for some other stupid reason. This week I get a rejection for a deceased child's records, they said they need a death certificate and probate papers, meanwhile for the same kid at another hospital that does records through ciox approves the request and sends them. Out of all the places I deal with for records ciox is by far the worst.

• Review fromAna C

  Date: 09/14/2022

  Ciox must be the worse costumer service I have ever seen. I work as a legal assistant and requesting records with them its a nightmare.
  To get someone on the phone you have to wait at least an hour. Then once you get someone on the phone they want you to do something else and wait. Then you wait for a week and they don't do what they promised, so then you have to get on the phone again and wait another hour.
  When I told the lady that I was not happy with the service in a very polite way, she hang up on me.
  This company needs to go out of business.
  Ana Cromley.
  

   

• Review fromAngela M

  Date: 09/01/2022

  Currently, my family of 4 doesn't have health insurance. Why? Because this company can't do the one thing that keeps the lights on: TRANSFER MEDICAL RECORDS FROM POINT A TO POINT B! They couldn't figure out for weeks how to get medical records from my Oncologist at *************************. Apparently this had been ****'s first time pulling medical records. Last week, I was told they finally got ******* pages. Two days ago after hearing nothing, I was told there were some pages missing. "What pages?" I asked the Ciox CSR. She said she didn't know but that it was just about the medicine I had been taking and that it's not very important but that they need the pages about my medicine. Baffled, I used my break to drive 30 miles to the hospital, park on the 8th floor of a parking garage, walk .5+ to the office, fill out a form, wait, obtain records, walk .5+ back to my car, pay $3 in a parking fee, drive down 8 floors of a parking garage and 30 miles back home. All because Ciox can't do their one job.

• Review fromKat L

  Date: 08/27/2022

  Terrible experience, awful customer service. Still havent gotten my simple health record after 10 days!!! This company is terrible. Mercy Health ******* please stop using them. I needed a 1 page health record from an *********************** in *******, **.Filled out an authorization form and sent it to a real person via email. 7 days later (!!!!!) I called to ask what was going on, they looked up my account and told me it could not be a virtual signature. Why didnt they tell me that on DAY 1?? Resubmitted the form. They said they cant give me an ETA. This is a 1-page health record with 1 piece of information and I need it for continuity of care.This is ridiculous. I would leave 0 stars if I could.