Reviews

Review Details

• Review fromLaura and Edward G

  Date: 03/05/2025

  Love Window World! The agent who first came out explained everything and took measurements. He then submitted what we wanted to Window World and explained that the windows and door would be made specifically for us, so it would take a little time. When all was ready, the installers arrived and were very professional! The inspection went flawlessly! We still have a couple of windows and glass doors that we will want replaced in the future, and Window World is who we will hire!
  

  Window World of Polk County, Inc.

  Date: 03/06/2025

  Thank you! We appreciate your business and your taking the time to post this kind review. - **** ******* Owner

• Review fromKhill

  Date: 09/17/2024

  My wife and I did some homework on purchasing new windows and found that Window World advertised a quality window, good warranties and easy financing, which fit our budget and timeline. We met with the sales **** and signed our contract agreement, windows (9) were ordered and installation date was set. The installer ( sub-contractor ) showed up on time and was very professional in his workmanship. During the install we noticed that there were (3) screens that had manufacturing flaws in them and the installer told us to call the company and let them know, which we did. I saved them some time by bringing the screens in myself and had them repaired (took 1 month).Next issue was (1) window that did not close properly ( sashes not in alignment ). After (3) attempts to correct the issue,( 1st tech came out and said that it was normal for that particular window because of it's shape, reset the locks and told us to wait 48 hrs to let it reseat itself ). WRONG. Contacted service ***** once again, set a date for another tech. to come out and this time the tech. said that we needed new sashes. Okay, so the sashes were ordered and service appt. was set (another 6 weeks) and low and behold, the tech. arrived with the wrong sashes. He stated that it was a mistake on the ordering (service) ***** and also stated that he "deals with this all of the time". Okay, another contact made with the service ***** which, by the way, are extremely hard to get ahold of, and another order was made for the replacements. The tech. showed up today (5 weeks later) with, you guessed it, the wrong set of sashes. I'm sure that this franchise has competent people somewhere or they wouldn't still be in business. I understand and agree that all companies are not perfect and I truly hope that this review is taken as an isolated incident and that your experience with this franchise is more rewarding than what we have experienced.
  

  Window World of Polk County, Inc.

  Date: 09/19/2024

  We sincerely apologize for the errors that have delayed the resolution of your issue. We are working diligently to rectify the situation and get the correct sashes installed as soon as possible. Please reach out to us if we can be of additional assistance during the manufacturing period for the new sashes.

• Review fromMichael B

  Date: 06/18/2024

  Window World did an excellent job working with our church and school. From the initial estimate to the final installation everything went as planned & promised.I highly recommend this company.
  

  Window World of Polk County, Inc.

  Date: 06/19/2024

  Thank you! We appreciate your business and your taking the time to post this review. *********************** - Owner

• Review fromJohn D

  Date: 09/17/2023

  Window World did a great job on our windows and sliding glass doors. The salesman did a great job of explaining all of our options and helping us choose the right ones for our home. The office kept us updated through the entire process. The install was scheduled within the estimated timeline. The installation team was knowledgeable, hardworking, efficient and they cleaned up all of the mess. We highly recommend Window World of Polk County.
  

  Window World of Polk County, Inc.

  Date: 09/21/2023

  Thank you, we appreciate your business and your taking the time to post this review. Mark Collins - Owner

• Review fromSherri S

  Date: 08/26/2023

  Window World replaced all my windows in our home. We had a great experience. They were timely, efficient and good communication.
  

  Window World of Polk County, Inc.

  Date: 08/29/2023

  Thank you, we appreciate your business and your taking the time to post this review. Mark Collins - Owner

• Review fromJaclyn T

  Date: 08/25/2023

  More damage than beauty. Windows are not efficient, install went horrible, they have been back 6 times and still not right. Permit is expiring and we are beyond frustrated.

  
  

  UPDATE:
  
  Owner took care of all our issues and made sure things were taken care of.

  

  Window World of Polk County, Inc.

  Date: 08/29/2023

  We sincerely apologize for the problems that have occurred with your project. We look forward to our appointment on Friday to correct the issues raised by the inspector so we can get your permit closed before it expires.

• Review fromCarol Y

  Date: 08/24/2023

  When I signed the contract I was told it could be 16 to 20 weeks before I install.
  I was pleased they called me about 6 weeks early saying they were ready.
  They three men showed up on time even though they had 1 1/2 drive to my house.
  Talk about hard working and organized. They had my 9 windows out and new ones installed in 4 hours. I was worried about the heat being this was the middle of august and we were on heat warnings but the men worked so fast and didn’t to many windows out at a time. The windows are totally beautiful and I have noticed how quiet it is now and I can no longer feel the heat coming through the windows. A added note
  The men did a great job on the clean up. I swear they left my house cleaner than it was when they got here . I will totally use window world again.
  

  Window World of Polk County, Inc.

  Date: 08/28/2023

  Thank you, we appreciate your business and your taking the time to post this review.

• Review fromLisa R.

  Date: 07/28/2023

  Contract signed, paid half in Nov 2022. One day job should have been completed in April 2023. It wasnt. I thought it was completed May 17, 2023, and I paid the balance in full. Six weeks later, their work (vinyl) fell down on a sunny day. I have tried REPEATEDLY to get them to come back to repair/ replace --it is nearly impossible to get a human on the phone but I did finally get an email for their office manager. Someone did come out but they didnt bring the materials to repair/replace. It was rescheduled and I missed half a day of work but then they didnt show up at all... this is by far the worst company I have EVER dealt with! DO NOT HIRE
  

  Window World of Polk County, Inc.

  Date: 08/03/2023

  We sincerely apologize for the way this was handled. We would like to rectify the situation and correct the mistakes made on the job. Please call our office at 863-665-7164 or email us at [email protected] so we can take care of this for you.

• Review fromDonna B

  Date: 07/19/2023

  Excellent service and installation. A+ on communication. Would definitely recommend this company
  

  Window World of Polk County, Inc.

  Date: 07/24/2023

  Thank you, we appreciate your business and your taking the time to post this review.
  Mark Collins
  Owner

• Review fromNAHIL B

  Date: 05/19/2023

  A contract was signed an agreement to install a new front door for our house. First payment OF $4,421.00 On August.5 2022 on the promise the door will be installed between Nov.-Dec 2022
  nothing happened and after several calls finally the door was installed on Jan.30 2023 and the second payment of $4421.00 was maid the same day according to the request of the company.
  - The door had the bottom lock not working
  - The seal on the door doesn't seal and I can see the light from one side of it where I saw ants and other bugs coming in.
  When it rained hard we had water coming in through this door although the interest is covered.
  - The paint need several touch up
  - The door doesn't close tightly or easily it needs to be pushed hard to close which indicate the balance of the door is not right
  - We never got the warranty for this door.
  
  - I called window world several times 17,21 of February regarding these issue.They promised to address them soon, they never did.
  - I called again on the 22nd of March and got the same promise ti the 12th of April with nothing done.
  
  Then we filled the first dispute and finally a service man came 3 times but still it is not fixed yet. the service man said he needs to order a replacement parts
  and we are still waiting.
  we need to dispute the transaction until the door is fixed right.
  even on star is too much it should be no star, thank God i did not order my windows to be replaced since we are still waiting for the door to be fixed
  Thank you
  

  Window World of Polk County, Inc.

  Date: 05/23/2023

  This job had several errors made. We are working to resolve all of the issues. Our install manager is the one doing the work. The parts needed to complete the process have an estimated arrival date of 6/20/23.