We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windows

Category 5 Window and Door

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windows.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Chelsea W

    Date: 12/26/2024

    We are building new single family home. Things started off great with Cat 5 but have quickly gone down hill. The quoting process was fine. They sent someone out to take measurements of the windows, told us our openings were wrong, had concrete group come out to fix but they actually werent wrong. Cat 5 then said, they really dont measure windows when I expressed my annoyance. Fast forward, windows are in and we are on day 51 of them not passing inspection. They did NOT follow installation requirements for PGT. Owner sometimes text me back, call the office they have minimal things to say. Its clearly not important to them. Cat 5 just blames the inspector, when in reality they are the ones who didnt follow the installation guidelines. They are delaying the progression of our home. Terrible experience in the end. Would not recommend.

    Category 5 Window and Door

    Date: 01/01/2025

    This customer purchased ********************* from us as an owner builder. As an owner builder, this customer is responsible to ensure that all openings are correct for proper installation of all windows and doors, per product approvals and Florida Building Code. It is standard operating procedure in ******* construction and per approvals for windows with a ****** to be installed utilizing a 1x **** in masonry openings. The reason for this, is to allow extra space for proper leveling, shimming, and waterproofing. This method allows the 1/2" ****** to cover perfectly over the 1x ****ing for proper waterproofing. Nearly every single opening had to be ****ed with at least a 2x instead of a 1x, or had to have the ****ing custom cut to fit into each opening. The reason the customer thinks "They were not actually wrong" is because instead of the ***** fixing the issues with all of the openings, we just re-framed every single opening to make the windows fit and did not invoice the customer for the associated $1,900 change order that should have been charged.The customer is correct in that we do not typically provide an initial measure on openings in new construction. It is standard practice to confirm openings for all windows and doors before the openings are every created, not after. This customer never reached out to confirm any measurements or openings for their windows or doors. We only provided the initial measure prior to installation because we were uninvolved with the masonry openings created and were suspicious of the sizes that were actually onsite. The installation is per PGT *** requirements per their engineered testing & approvals. Installation is complete and is awaiting this customer to call the inspection. Customer posted review prior to job completion or final inspection. Customer owes significant balance of over *************** is more important than our customer base, which is why we have no negative reviews anywhere and continue to provide constant ************************

Category 5 Window and Door is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.