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Business Profile

Vacation Rentals

Diamond Vacation Homes LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.5

Average of 1 Customer Review

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Review Details

  • Gary G

    Date: 05/19/2024

    I took my family to ****** and stayed at one of their properties in *********. Underwhelmed is the word I would use because the place needed a handyman. Numerous things needed repair: two towel hook hangers in separate bathrooms were falling off their walls, one of the refrigerator door handles was loose and about to fall off, paint in the theater room was missing from a prior repair, the projector in the theater room displayed its image upside down, also in the theater room one of the seats back was completely broke causing one of my kids to nearly injure themselves.Then there was the trash; we had to use a small bin in front to put the garbage in each night for pick up and then the next day. The bin was too small, allowing for only one trash bag, and some animals kept removing the lid and tearing the bag. Since the bag was torn, the trash wouldnt get picked up.The night we arrived, I tried contacting the after-hours contact and left a voicemail, but no one returned my calls. I was eventually able to get a hold of someone on the day. They offered to send someone by, but the thought of having a handyman banging around while we tried to salvage what was left of our vacation wasnt ideal, so I turned that option down. They then offered to turn on the pool heat, but that did not work either, and it wouldnt have mattered because it rained the next day.All of these issues should have been addressed BEFORE they rented this property. We spent a lot of money to stay here and all of these issues should have been rectified before they rented their property to us.

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