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Business Profile

Storage

Store Space Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Reviews

This profile includes reviews for Store Space Self Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Store Space Self Storage has 55 locations, listed below.

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    Customer Review Ratings

    1.04

    Average of 16 Customer Reviews

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    Review Details

    • Batai P

      Date: 01/05/2023

      I have a storage unit at this location. Yes, my balance is outstanding 583.00. I provided them with 2 money orders total $350 until I get pay. The money orders were dropped on January 1 and today January 5 I received an email to move out because full payment was not received and they will return payment. Why will you return payment, if I have a balance. I need the corporate office and BBB to contact me ASAP. The management there are very rude and unreasonable.

    • Casey M

      Date: 11/24/2022

      Raised prices from $23/month to $52 per month within a little over a year. The building has mice which will damage your stored items, and the building takes no responsibility other than forcing you to buy their insurance even if you already have your own. The roof leaks into units, and the front door has been broken for months preventing access to stored items (and preventing move outs). "Climate controlled" is used very loosely with temperatures ranging from 40 degrees to 90 degrees. Literally the worst storage facility I have used or heard of.

      Casey M

      Date: 12/20/2022

      The business did indeed respond and is taking objectively drastic steps to improve the property. Everything in the review remains true, but hopefully they will improve it in the near future.

      Store Space Self Storage

      Date: 12/20/2022

      We are very sorry to hear of your experience at our property and would like to discuss the claims of your rating with us. We try to offer our customers a clean, safe and secure storage experience. I reached out to you and left a voicemail today at 1:10 EST. I hope that you will call me back so we can discuss your dissatisfaction with our service. I would like to see how we can turn your opinion of us around.

    • S. L.

      Date: 10/08/2022

      My son had a stole and was in hospital over 12 days. They could not identify him. This organization lost his license. Terrible ! There's more ! Every time we go to pay his bill so he doesn't lose everything, they keep raising It like it's a joke. They've buy a different lock on unit and lost key. They now want us pay to have it cut and if not asap I everything is lost. What a scam. ! Outrageous makes me sick

    • Kris T

      Date: 08/04/2022

      Renting two storage units at Store Space Self Storage in Sanford (**********************), Florida.
      The automatic gate has been not working since April 2022. The on site management has been coming up with every possible excuse on why the security gate is not working (the storage grounds are wide open to anyone who wishes to enter).
      On site management only offered a one time credit for each unit (renting two units) back in May.
      During this time frame there have been several individuals running through my storage building late at night creating a unsafe environment to be in.
      At this time I am paying top dollar for a secured storage area that has a broken main security gate in a high crime are.

    • Jennifer K

      Date: 06/15/2022

      Refusal to work with homeowners surrounding Cincinnati, ohio cherry st locations re excessive 24 hr light pollution. Affecting resale of area homes and refuse to remedy situation.

    • Nicole S

      Date: 06/07/2022

      When I first started renting from this build was may 2021. It was great! Now... I just went into my unit my things were molded the building smell horrible this is after the long wait of elevators not working back in December. I asked why does my unit keep going up in price and the value keeps going down... I got that it was in my contract it is subject to change. BUT however I never signed a contract with this company, it was the place before. I would just like cooperates number if anyone has it. Thank you.

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